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Educational Sessions at the 2014 NAPCP Annual Conference



12:00–4:15 p.m., Monday, April 7
NAPCP members, $295; complimentary subscribers, $395
Separate registration and fee required

  1. Travel Card Program Check Up
  2. Using Forensic Analytics to Detect P-Card Fraud, Errors, Waste and Abuse


General Session Tuesday, April 8

The Power of Connections
Bob Gray,
memory expert and motivational speaker


Learn more now »»

General Session Wednesday, April 9

Benford's Law: The Facts, the Fun and the Future

Dr. Mark Nigrini, professor
West Virginia University

Learn more now »»

General Session Tuesday, April 8

Provider Executive Panel
State of Commercial Cards and Payments
With panel moderator:
Steve L. Abrams, CEO, The Abrams Group Ltd.

Learn more now »»



Auditing: A Review of your Purchasing Card Program
Kristina Lane, Corporate Card Administrator, The Hearst Corporation

The Hearst Corporation
Number of cards: 726
Annual # of transactions: P-Card: 39,256
Card program type(s) managed by the speaker: P-Card/ePayables
Global presence: United States

This session will cover the different key areas in which a Purchasing Card program is audited:

  • Fraud Risk—Are the charges valid?
  • Policy Misuse—Is a charge business-related?
  • Split Transactions—Is your cardholder taking advantage of their spending limits?
  • Receipt Verification—Are receipts available for charges in question?

We’ll also cover tips on how to help maintain the spend on a Purchasing Card program:

  • communication
  • level of control on MCC groups
  • spending limits


Automating the Integration of P-Card Data with Accounting Systems: A Group Discussion
Mary Hughes, Senior Payments Information Consultant, Federal Reserve Bank of Minneapolis

Participate in this discussion and you will:

  • understand how your organization compares to others in terms of success in automating the integration of P-Card data with ERP/accounting systems
  • learn about best practices that your peers have employed to address this issue
  • come away with ideas you can implement at your organization to cost-effectively merge P-Card data with your accounting systems
  • become aware of attributes of new services and software that may benefit your organization in this area


Benchmarking your Disbursement Program; Leverage the Perfect Payment Index for Healthcare Success 
Henry Ijams, Managing Director, PayStream Advisors

The session is designed to give you the tools to evaluate your payments efficiency including your card and ACH programs, and help you establish a path to the future. We will review the results of PayStream’s payment benchmarking results for medium and large healthcare organizations to let you self-benchmark your operations. Leverage data about others to focus your energies on the areas that will drive the most significant savings for your organization.

  • compare your organization against other healthcare providers
  • evaluate the effectiveness of your payment strategies and solutions against a peer group of healthcare providers
  • improve disbursement effectiveness and drive change based on measurable metrics
  • distinguish between the new opportunities (e.g., increase number of cardholders, use of virtual cards, AP Cards, eProcurement integration) programs and the various benefits they offer
  • uncover new opportunities for transformation; quantify the benefits for change
PayStream will distribute the Perfect Payment assessment benchmarking tool for you to use on your own to help you measure your cost per payment, speed of payment and discount, rebate and incentive potential. This session is designed to increase finance administrators’ awareness of new solutions, metrics, and uncover techniques to get you moving toward getting your next promotion.


Benchmarking your Disbursement Program; Leverage the Perfect Payment Index for Higher Education Success
Henry Ijams, Managing Director, PayStream Advisors

The session is intended to help universities to:

  • evaluate the effectiveness of your payment strategies and solutions against a peer group of universities and colleges
  • improve disbursement effectiveness and drive change based on measurable metrics
  • uncover new opportunities for transformation; quantify the benefits for change



Building Internal Advocacy: How to Work with Management and Employees to Deliver High-Impact Results for Control and Efficiency
Ann Watkins, Director, Treasury Services, Zep Inc.

Zep Inc.
Number of cards: ~500
Annual # of transactions: ~65–70K
Card program type(s) managed by the speaker: Travel Card, P-Card, SUA
Global presence: North America

Attendees will learn how to make the numbers talk by:

  • using Lean Methodology to gain management buy-in and drive success
  • discovering the must-haves for a successful launch/re-launch of your company's card program
  • showcasing the business impact of your card program with simple financial analysis and KPIs (key performance indicators)


CPCP Credential: What You Need to Know 

Have you considered pursuing the Certified Purchasing Card Professional (CPCP) credential, but would like more information first? This is the perfect time to learn more about:

  • initial eligibility requirements
  • point endeavors and the required supporting documentation
  • the application and recertification process
  • study tips
Visit the NAPCP booth in the Exhibit Hall to pick up a brochure and talk over the benefits. Start envisioning "CPCP" on your business card.



Four Ways to Grow Your Travel Card Program
Carolyn Hardee, Global T&E Program Manager, Autodesk Inc.

Autodesk Inc.
Number of cards: 5,000 ($120 million in spend)
Annual # of transactions: coming soon
Card program type(s) managed by the speaker: Corporate Card
Global presence: U.S., Canada, Germany, UK, Switzerland

This session will focus on the following topics:

Getting the most out of your bank’s business reviews

  • understand how file turn, fraud and writeoffs affect your program/rebate
  • the importance of meeting with your Account Managers in person
  • keep an ongoing shared list of projects, who is responsible, action required, etc.

Getting the policy message out

  • Is the Expense/Corporate Card policy everywhere you look?

Reporting can help!

  • how monthly reports will help reign in those who are chronically late
  • quarterly reports showing high-dollar cash spend which is out of policy


  • audit rules and reports

Fundamentals of a Fleet Fuel Card Program
Stephanie Dowell, Senior Procurement Systems Analyst, Cox Enterprises, Inc.
Kim Gheesling, Senior Procurement Systems Analyst, Cox Enterprises, Inc.

Cox Enterprises Inc.
Number of cards: 12,247
Annual # of transactions: 541,000+
Card program type(s) managed by the speaker: Fleet and P-Card
Global presence: United States only
  • providing a detailed and comprehensive fuel card policy
  • responsibilities of maintaining driver Personal Identification Number (PIN)
  • establishing fuel card profiles/limits
  • benefits of fraud monitoring
  • importance of creating and reviewing reports


Higher Education Sector: Hot Topic Discussion
moderated by Lesley Lackore, CPCP, Program Coordinator, Iowa State University

Join us for a lively discussion where the attendees bring both the questions and the answers! Lesley and the Higher Education Advisory Team (HEAT) will facilitate this hot topic forum on issues relevant to Purchasing Card professionals in higher education.

Discussion topics will be driven by the attendees on issues most relevant to the higher education sector (e.g., program policies, grant accounting, training, auditing, fraud and misuse). The interactive format will provide an opportunity for attendees to network and engage in informational exchanges beyond this session.


Keep It Simple—P-Card Programs in Germany and Brazil
Jeanne Ruth, Global Purchasing Card Program Manager, Honeywell Automation & Control Solutions
Honeywell Automation & Control Solutions
Number of cards: 4,500
Annual # of transactions: 277,000
Card program type(s) managed by the speaker:
Global presence: United States, Canada, United Kingdom, Romania and Switzerland
  • what it means to manage a Global P-Card program
  • opportunities and challenges by country
  • keeping a robust audit process
  • lessons learned and quick tips by country

Topics will include: Regulatory issues, interchange, cultural differences and business.

Key Elements for a Progressive Canada Procurement Card Program
Stephanie Dowell, Senior Procurement Systems Analyst, Cox Enterprises, Inc.
Kim Gheesling, Senior Procurement Systems Analyst, Cox Enterprises, Inc.


Cox Enterprises Inc.
Number of cards: Canada (11) compared to United States (3,400)
Annual # of transactions: Canada (2,100); United States (301,000+)
Card program type(s) managed by the speaker:
Fleet and P-Card
Global presence: United States and Canada

Session will include:

  • key differences from U.S. programs, fitting the right card policy
  • providers—same or different and the decision behind it
  • merchant acceptance—is this an issue?
  • maintaining senior leadership support
  • benefits of Chip and Pin


Managing Violations Beyond "Three Strikes and You’re Out"
Jennifer Clark, Associate Director for Purchasing Card Services, University of Alabama


University of Alabama
Number of cards: 875
Annual # of transactions: 117,000
Card program type(s) managed by the speaker:
One Card
Global presence: United States only
In this breakout session, participants will learn to:
  • understand how a strict violation policy may actually discourage the use of the card
  • balance their reaction to match the severity of an infraction
  • develop a clear communication plan
  • evaluate patterns in violations that may indicate more than malicious intent (training gaps, lack of supervisor support, burn out, policies that are too restrictive, etc.)

Maximizing Card Spend and Policy Compliance Through the Use of Business Intelligence Tools
Donna Ginter, Ph.D., Executive Director, Procurement and Travel Services, The George Washington University
The George Washington University
Number of cards: 1,300
Annual # of transactions: 120,000
Card program type(s) managed by the speaker:

One Card
Global presence: France, England, Spain, Brazil and China

If you are like most of us, your company has thousands of card transactions in a financial system, but once they have been reconciled, the data is not further analyzed. Utilizing a Tableau, come see how The George Washington University is using card business intelligence to drive change at their university.

Following this session, attendees will be knowledgeable in the following areas:

  • understand how visual data depiction through business intelligence dashboards can tell a story of your card program and company spend, and influence thought processes
  • identify target areas for efficiency improvements such as strategic sourcing possibilities, policy compliance, and bypass spend
  • provide justification for policy changes utilizing data normally hidden from view

Maximizing P-Card Spend: Online Shopping through the State of Georgia's P-Card Marketplace
John Thomason, CPM, State Cards Program Manager, Georgia Department of Administrative Services
State of Georgia
Number of cards: 21,000
Annual # of transactions: 1.2 million
Card program type(s) managed by the speaker:
P-Card, Travel Card, Fuel Card
Global presence: United States only

In this presentation, John will show:

  • functionality, efficiencies and ease of use of the P-Card Marketplace
  • innovative ways to increase P-Card spend
  • the impact that a Marketplace will have on the use of statewide contracts
  • increased revenue potential from implementing a Marketplace


Moving Transactions Off of Check 
Crystal Toft, Accounts Payable Manager, Mobile Mini
Mobile Mini
Number of cards: P-Cards 130, ePay 450+
Annual # of transactions: P-Card 25,000, ePay 4,700
Card program type(s) managed by the speaker:
P-Card, Travel Card, ePayables
Global presence: United States only

If you’re considering maximizing your card program, this can’t-miss presentation will help you understand what a successful card program looks like. How is it managed? What does Mobile Mini focus on going forward—with resources and support always in short supply? How does Mobile Mini continue to garner management buy-in to take the program from where it is today, to where they want it to be tomorrow?

You will also learn how to:

  • identify best practices
  • learn about clients’ current processes and challenges
  • look for areas in your company for quick hits
  • plan for future expansion


P2P Top Performance Delivers Working Capital Benefits
Bryan DeGraw, Senior Director, Finance Advisory Services, The Hackett Group


The Hackett Group
The Hackett Group, a global strategic business advisory, operations consulting and finance strategy firm, is a leader in business best practices, business bench-marking, and the transformation consulting services including strategy and operation, working capital management, and globalization advice.
  • illustrate what top performance in P2P looks like based on data and measurement
  • provide working capital best practices in the P2P process
  • provide up-skilling and field-based advice in working capital for the P2P end-to-end process
  • review underlying practices that correlate with working capital world-class performance and the P2P process

Powered by Analytics: The New Commercial Card Program
Tiffany Lovelace, CPCP, Senior Manager, Kansas City Southern


Kansas City Southern
Number of cards: 700
Annual # of transactions: 115,000
Card program type(s) managed by the speaker:
P-Card, Travel Card, ePayables
Global presence: United States only
As a result of attending this session, attendees will be empowered to:
  • transform transactional data into an insightful spend-management-reporting platform
  • re-define traditional card controls to maximize the spending power of your organization
  • position Commercial Card programs as an essential component of the strategic sourcing process
  • re-think how your organization currently measures the value of your Commercial Card program

The Psychology of Compliance
Vincent Eavis, Senior Partner, PayTech

The more employees, divisions, locations and countries that you have to control, the greater the compliance challenge is likely to be for you. In this session we will examine the psychology of compliance with some suggestions on how to get the highest levels of compliance in your organization.

  • What is the problem you are facing? individual/group compliance—gauge participant experiences
  • How serious is the problem, and how are you addressing it?
  • relevant psychology heuristics—social norms, bounded rationality/choice, affect heuristic, biased perception, optimism bias, personal investment, experience/memory
  • potential approaches and strategies to increase corporate policy compliance in expense management

Public Sector Panel Discussion

Moderated by NAPCP Government/K-12 Advisory Board Members:

  • JoAleen Ainslie, CPCP, Procurement Card Program Manager, City of Tacoma
  • Bill Meekins, CPCP, CPPB, Buyer Specialist, Procurement Card Administrator Frederick County Public Schools, Maryland
  • John Thomason, CPM, State Cards Program Manager, Georgia Department of Administrative Services
  • Christine Wertz, CPCP, Purchasing Card Coordinator, Harford County Public Schools

Are you being effective about surcharging? What you do or don't know might impact your program. Attend this session and hear what our panelists are doing to proactively address surcharging, educate suppliers and more. This is YOUR session! Tell us what you want to coverfrom what to include in RFPs to Declining Balance Cards and best practice tips on ePayables. Members, contact Advisory Board Members through the Government/K-12 User Group portal.

Removing Resistance to Growth: Building a Sustainable Model
Chad Goldsberry, Senior Manager, Indirect Procurement, The Hillshire Brands Company

Hillshire Brands
Number of cards: 1,500
Annual # of transactions: 40,000
Card program type(s) managed by the speaker:
P-Card, Corporate Card, Meeting and Events Card, Central Travel Account, ePayables
Global presence: United States only

Join Chad's session and you will:

  • understand the importance of aligning a card program to a corporate payment strategy, including how your organization defines the value of money and cash
  • see how a top-down approach can help build momentum and centralize accountability
  • get tips for engaging with leadership regarding critical financial values
  • gain awareness of methods and tools which can spur decision-making: project charter, lean methodology and decision tree
  • learn how to maintain a 360° view of the payment options and cost while growing the program


Shifting T&E Card Success into High Gear: How Meritor Inc. Utilizes Benchmarking Metrics to Exceed Expectations
Jack Reynaert, Manager, Global Travel, Meritor Corporation

Meritor Inc.
Number of cards: T&E 1026, Purchasing 365
Annual # of transactions: 100,000
Card program type(s) managed by the speaker:
Travel Card
Global presence: China, Switzerland, Italy, India, United Kingdom


  • utilizing tracking and reporting metrics to drive performance benchmarking
  • determining key performance indicators
  • maximizing card adoption
  • identifying opportunities for cost savings



Staying Ahead of Fraudsters: A Look at Fraud Statistics by Payment Type
Mary Hughes, Senior Payments Information Consultant, Federal Reserve Bank of Minneapolis

Join Mary for this informative presentation that will help you:

  • understand which payment types are the most vulnerable to fraud and why certain payment types are riskier than others
  • learn about effective fraud-fighting methods and tips that your organization can employ to avoid being victimized by fraudsters
  • get an accurate read on the level of payment fraud in the United States, by payment type
  • understand fraud trends in the U.S. payment system

Strategies for Program Administrators and Managers Wanting to Expand Their Roles—Taking It to the Next Level
Julianne Norris, CFE, CPCP, Senior Manager Commercial Cards, Fluor Enterprises, Inc.

Fluor Enterprises, Inc.
Number of cards: 7,220 (T&E 6,458 and P-Card 762)
Annual # of transactions: 508,614 (T&E 407,196 and P-Card 101,418)
Card program type(s) managed by the speaker: T&E Cards, P-Cards, Business Travel Accounts, Meeting Cards and Supplier Cards.
Global presence: North America, Asia/Pacific, Latin America, Europe and Africa
Attend this session and learn how you can advance your career as program administrator or manager.
  • recognizing the challenges and opportunities of program management
  • understanding the reporting capabilities of your card provider
  • maximizing your relationship with your card provider
  • additional tools to get to the next level

Think Globally, Act Locally: Card and Travel Programs
Raymond Williams, Jr., Senior Manager, Global Travel, Meetings and Reimbursements, Starbucks Corporation

Starbucks Corporation
Number of cards: 13,000
Annual # of transactions: 1.2 million
Card program type(s) managed by the speaker: P-Card, One Card, T&E Cards, BTAs
Global presence: United States, Canada, Netherlands, United Kingdom, Switzerland
Join Raymond for a discussion on:
  • creating a flexible global blueprint 
    - Scope of services
  • - Scope of markets
  • how "ask and don’t tell" is a valuable strategy
  • building relationships across time zones and borders
  • how to configure the program to local needs using a menu approach


Tips and Techniques for an Effective Compliance, Control and Reconciliation Process
Katie Miller, Card Services Supervisor, Bechtel Corporation
Bechtel Corporation
Number of cards: 500+
Annual # of transactions: 10,000+
Card program type(s) managed by the speaker: : P-Card, Travel Card, Fleet Card, Ghost Card, Corporate Travel Card
Global presence: United States, Australia, United Kingdom, Canada

Attend this session and learn:

  • tips to encourage timely completion and submission of P-Card statements
  • how to control fraudulent/personal transactions
  • when to select monthly reconciliation vs. daily reconciliation


    Travel and Purchasing Card Programs: How to Manage Both
    Pamela Spencer, Corporate Office Services Manager, KAR Auction Services, Inc.
    KAR Auction Svcs.
    Number of cards: 2,700
    Annual # of transactions: 450,000
    Card program type(s) managed by the speaker:
    P-Card, T&E Card, Fuel Card
    Global presence: United States and Canada

    Pamela brings a unique blend of P-Card, Travel Card and Fuel Card experience to help you understand:

    • best practices in managing Travel Card and P-Card programs
    • differences in approach and cardholder needs
    • how to hold cardholders and managers accountable for expenses
    • who gets a card and why
    • how reconciliation processes differ and what synergies can exist between the two programs


    Using SharePoint to Automate Forms
    Laury Chesbrough, CPCP, Corporate Credit Card Lead, Cambia Health Solutions
    Cambia Health Solutions
    Number of cards: 2,284
    Annual # of transactions: 84,621 (2012)
    Card program type(s) managed by the speaker: One Card
    Global presence: United States only

    Need to find other ways to streamline your application processes? Join this session and learn how Cambia Healthcare is leveraging SharePoint to automate forms. Hear how they:

    • create an application process from end-to end, including reading the policy, taking a quiz, signing the Cardholder Agreement Form, receiving electronic approval signatures, etc.
    • integrate automated Missing Receipt and Reimbursement Forms; this includes e-mail templates to cardholders and managers, and electronic approval signatures
    • use SharePoint data for metrics


    The Value and Contents of Level III Data
    Bruce R. Shirey, SVP–Business Development, eProcessing Network, LLC
    eProcessing Network, LLC
    A software development company specializing in Secure Real-Time Transaction Processing Services and Support. We processes merchants' transactions using each merchant's own credit card, ACH/check, gift card, loyalty and/or shipping account.

    Level III data is as important to the supplier as the end-user.

    Attend this session and learn about:

    • benefits and challenges facing suppliers
    • how to formulate a strategy for persuading your suppliers to pass Level III data
    • leveling the playing field—begin with Tier 3/4 suppliers
    • resources available


    What is OFAC and How It Could Affect Your Program
    Bill Meekins, CPPB, CPCP, Buyer Specialist, Procurement Card Administrator, Frederick County Public Schools
    Frederick County Public Schools
    Number of cards: 640
    Annual # of transactions: 27,500 (2012)
    Card program type(s) managed by the speaker: One Card, ePayables, Declining Balance Card
    Global presence: United States only

    The Office of Foreign Assets Control (OFAC) administers and enforces economic and trade sanctions. Financial institutions must create compliance programs to meet OFAC requirements. This includes the creation of new accounts, including credit cards.

    • understand the basics of OFAC
    • discover the responsibilities of financial institutions
    • determine how OFAC may affect your program


    What Next? Payment Practices Around the World
    Vincent Eavis, Senior Partner, PayTech

    Sometimes the failings of "the future of..." sessions is that they are involved with the art of prediction. This session is concentrated in relaying what is going on now (practices, policies, behaviors, payment instruments) in different places in the world which may one day find their way to your localized world of commercial payments. Some of them are immediately transferrable, but some will require changes to payment or technology infrastructure and may take longer. The objective of this session is simply to improve awareness and generate some new ideas and thinking.

    Your facilitator has traveled the corners of the Earth to bring you this (hopefully) thought-provoking session.

    • Increase your awareness of good emerging practices in EMEA, Latin America and APAC.
    • Discover developments in corporate practices in areas such as improvements in RFP engagements and employee compliance.
    • Develop your knowledge of successful international payment practices and technologies, and consider their applicability to commercial payments.


    Capitalize Now on Changes in Payments: How You and Your Suppliers Can Benefit

    Rob Alcock, American Express, an NAPCP Gold Partner Sponsor

    • learn how the payment space is evolving
    • learn how your organization can position itself now for success in the long term
    • hear how an organization like yours is benefiting from such changes today
    • understand how your organization can benefit
    • understand how your suppliers can benefit


    Developing a Best-in-Class Public Sector Program: Understand What Makes Public Sector Programs Unique, and Learn How You Can Maximize Your Program
    Jeff Feuerstein and Greg Hamilton, MasterCard, an NAPCP Silver Partner Sponsor
    Kevin Mooney, U.S. Dept. of Transportation

    As a result of attending this event, attendees will be able to:

    • learn about the public sector landscape, and its different segments
    • uncover the challenges that can often be faced during the sourcing and implementation of public sector programs
    • bring techniques back to work, that can help you overcome challenges with program expansion, using policies, best practices and solutions


    Innovative Approaches to Expanding Card Payment Supplier Acceptance
    Jeffrey Pape, U.S. Bank, an NAPCP Silver Partner Sponsor

    Expanding supplier acceptance of card- and virtual-card-based payments is key to realizing maximum savings and efficiency from those programs. Historically, overcoming the reluctance of suppliers to accept ePay has been a major challenge.

    In this session, learn the approaches that best-in-class performers take to bringing suppliers on board while strengthening their business relationships and delivering value for both parties. A U.S. Bank relationship manager will offer a market perspective on how today's payment tools are best used.

    Learning objectives:

    • reduce friction between buyer and seller on payment and reconciliation
    • improve the supplier's experience in transaction settlements
    • "high-touch" at the front end to reduce your workload in the long run


    Policies and Procedures: A Necessary Evil

    How your organization can take an active role in facilitating an environment of accountability
    Jessica Gottwals, First Bankcard, an NAPCP Silver Partner Sponsor

    As the Corporate Card industry evolves, it becomes increasingly important to establish clear and comprehensive guidelines for cardholders and program managers, ensuring compliance. Implementation and oversight of these policies and procedures should be managed closely by stakeholders in the program and refined as the organization develops.

    • learn key components of the development, design and management of program policies and procedures
    • receive samples of effective policies and procedures
    • ask questions about how policies and procedures have benefited other end-users


    Reducing Risk with Purchasing Cards and Virtual Payments

    Sponsored by American Express

    Join us for an interactive session on ways to help reduce risk with Purchasing Cards and Virtual Payments


    Technology Innovations in the Payment Space
    Jeannette Bugg and Harmeet S. Soin, Bank of America Merrill Lynch, an NAPCP Silver Partner Sponsor 

    • See firsthand the functionality of new and emerging payment technologies including mobile access to data, payment facilitation and notifications.
    • Learn about new technologies on the horizon that may enhance your card program.
    • Get motivated to be a pathfinder when it comes to implementing innovative payment solutions.


    Unlocking Value Through Program Optimization
    J.P. Morgan, an NAPCP Silver Partner Sponsor

    Phillipa Wilson, J.P. Morgan, an NAPCP Silver Partner Sponsor

    Pamela Spencer, KAR Auction Services, Inc.
    Karen Brookbanks, University of Arizona
    Ann Watkins, Zep Inc.

    Join the discussion with a distinguished panel of payables professionals to gain insight on how to build strategic programs that maximize organizational savings and efficiencies:

    • how to negotiate with suppliers to unlock maximum value
    • identify efficient ways to optimize your Commercial Card program
    • ways to leverage tools to best support and enhance your organizational control needs
    • best practices to implement into your current program and trends to consider for the future




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    Featured Items
    Event Calendar

    6/23/2014 » 6/24/2014
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    1/14/2015 » 1/15/2015
    2015 NAPCP Canadian Commercial Card and Payment Conference - Toronto

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