NAPCP Website Frequently Asked Questions (FAQs)
Index:
A. Website Terms
B. General Questions
C. eNetworking Group Blog
D. Membership
A. Website Terms
blog. The blog (also called eNetworking blog) is a member-wide exchange of Purchasing Card (and related) tips, guidance and education through the NAPCP website.
home location. On your membership profile, "home location” refers to the state in which your organization is located. For example, NAPCP headquarters is in Minnesota.
permalink. A permalink is a direct link to a particular blog post. If you click on permalink in a blog posting, the direct link to that post will appear in the URL field at the top of your screen. You may then add that link to your browser "Favorites” or copy and paste the link wherever you like to easily access it again in the future.
tag. In online computer systems terminology, a tag is a keyword or term assigned to a piece of information. The tag helps describe an item and allows it to be found again by browsing or searching. See eNetworking Group Blog, below, on the importance of tagging your eNetworking posts.
B. General Questions
Q. How can I edit my original "Preferences” options after I sign in for the first time?
A. Log in using your username and password. Select "edit profile” from the profile menu and make necessary changes. Click "Save Changes” to update your profile.
Q. When registering to become a member, why do I need to select "General” on the registration page?
A. The "General" group is the main NAPCP group that allows you to access the website. Selecting this group also ensures members' access to the NAPCP eNetworking blog.
Q. I'm having trouble with my registration pages, either taking too much time processing or blinking in and out...
This could be one of two problems:
1. An incompatible website browser - make sure to use either Internet Explorer or Firefox when registering for membership or for an event at www.napcp.org. You may need to close out the current browser and reopen using Internet Explorer or Firefox.
2. The server processing your computer - check with your IT support to make sure your server is functioning properly.
Q. How do I hide my NAPCP member profile so it does not appear in the Member Search?
A. The Member Search is one of the key networking benefits of NAPCP membership as it allows end-user members to search for other members who match particular criteria. While you do not have an option to completely opt-out of the Member Search, you can edit your profile to minimize the information that displays in the search results. Choose "Edit Profile," un-check the boxes next to your e-mail address and contact information. You can also enter "none” in the required fields that ask for program information.
Q. When I type keywords into the "NAPCP SEARCH," I receive limited results. Why?
A. NAPCP members and subscribers should ensure that they are signed in prior to using the NAPCP site search, as the results are based on membership status. In other words, site search results for members who have signed in will include members-only items.
C. eNetworking Group Blog
Q. How do I access eNetworking posts dated prior to September 2009 (from the previous website)?
A. To access eNetworking posts dated prior to September 2009, members can sign-in to their member profile, click on Member Resources from the left navigation menu and choose eNetworking. The link to eNetworking history (3MB PDF file) is on the eNetworking Introduction page in the section where it states, "Looking for NAPCP eNetworking history?” Follow instructions provided in the link to search the eNetworking history.
Q. Why do I have to subscribe to eNetworking?
A. The NAPCP wants all members to have the option to participate in eNetworking. However, if a member does not wish to participate, they can choose to not subscribe and therefore not receive the notices of new eNetworking posts.
Q. Why is it important to enter a tag on my entry in eNetworking?
A. It is important to enter a tag on your eNetworking post to optimize search options for yourself and other members. When you enter a tag, your entry is then labeled and can easily be searched. The top tags are also listed at the beginning of the blog, giving members the added benefit of searching by common tags in their area of interest instead of all entries.
Q. How do I remove my blog post or my blog comments? Can I edit them?
A. Once a blog post or comment is submitted, you will have 24 hours to edit the content. You will need to contact the NAPCP to remove the post or content.
D. Membership
Q. How do I renew my NAPCP membership?
A. Members can renew their memberships 30 prior to expiration. To renew your membership:
· Sign in to your member profile
· Click on Manage Profile on the right side of the site page or choose Members, Renew Here from the Join or Renew tab in the left menu
· Click on Securely renew your membership located at the bottom of the page and follow the prompts
· Once payment has been processed, your renewal is complete
Q. Why would I need to use the Send e-mail confirmation link in Membership Info?
A. This link allows member to resend themselves the email confirmation of their membership payment. The member often will only receive this email once during the initial registration if automatic payment is used. Members can then use this email to prove payment of membership dues to their employers. They might also want to resend this in the event they never receive the original email after payment has been made.
Q. What are associate members and can I invite associates?
A. Associate memberships are discounted memberships, available to end-users and providers alike. Each NAPCP "regular" member within an organization is allowed to invite Associate memberships at a discounted associate rate. Associate member information can be found on the Member Types page located in the About Membership tab on the main left menu. Associate Invites are needed for new and renewing associate members.
E. Event Registration and Cancellation
Q. Where do I find a copy of my event registration receipt for reconciliation purposes?
A. Under "Manage Profile," click "Event Registrations." Beneath the event name on the right side, you will see a column labeled "Print." Click the printer icon to view and print the receipt for that event.
Q. Can I register more than one person at a time for an event?
A. Each attendee must complete a separate registration form.
Q. How do I register a buddy at a reduced rate for an event?
A. You have the option on the event registration form (Audio Calls and Annual Conference only) to invite two buddies, please indicate their full name and e-mail addresses. Your invited buddies will receive an e-mail from the NAPCP with complete registration information and a registration link. They will need to verify your name and organization as part of their registration. Your buddies will not receive the registration email until your payment is fully processed. Please note: there is no buddy registration rate available for Regional Forums.
Q. What if the program changes or the event is cancelled?
A. The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the program fee only.
The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the program fee only.
Q. How do I cancel my event registration if I cannot attend?
A. If you are unable to attend, please notify us as soon as possible. Cancellations must be in writing. Please contact us to send your cancellation in writing.
In general: You may send a substitute delegate or apply the amount paid to another NAPCP event. A partial refund may be issued for cancellations made more than three weeks prior to the start of the event. An administration fee will apply. Refunds and administration fees vary depending on the event. Please see separate event registration form for the event specific cancellation policy. Registered delegates who do not attend or cancel less than 10 days prior to the event are liable for the entire fee.
Q. Can I substitute someone else for my registration?
A. Any changes to an event registration must be in writing. You may contact us here to make this change. All payment must be processed before changes or substitutions are considered final.
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