The report, End-User Perspective on Suppliers' Acceptance of Card Payments, is based on the results of a fourth 2009 survey conducted jointly by the NAPCP and First Annapolis Consulting. In all, 146 responses were received from end-users in various sectors.
The 53-question survey captured information about the respondents (e.g., background and experience), their organizations and their card programs. The broad topical areas covered within the survey were: card acceptance rates, attitudes and perceptions; requirements imposed by end-users and suppliers; card acceptance challenges and issues; approaches to educating, assisting and working with suppliers; and available resources. View the complete Table of Contents.