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Citi Expands Mobile Alerts for Global Commercial Card Clients
New York, NY - July 2, 2012 – Citi Commercial Cards launches global mobile alerts for cardholders and Program Administrators (PAs) in 66 countries in Europe, the Middle East, Africa and Asia.
The expansion of Citi's global mobile messaging now offers Citi's commercial cardholders around the world the ability to receive Short Message Service (SMS) alerts or email alerts indicating key events such as when their statement is ready, their payment is due or past-due, and when a replacement card has been mailed to them.
Citi's global commitment is visible not only in the number of countries enabled and the 15 languages supported by Citi's Commercial Cards Alerts offering, but also in the ability for subscribed users to select the time zone, day and hour when they would like to receive their alerts.
"Citi Commercial Cards' SMS alerts are an example of Citi's efforts to provide clients with convenient digital communications," added Naveed Sultan, Citi's Global Head of Treasury and Trade Solutions. "Citi is committed to advancing a Digital Agenda across all of its core businesses as well as investing in new digital value propositions."
Also as part of this global rollout, Citi Commercial Cards is launching five new alerts for participating U.S. organizations – two are real-time, or what Citi calls "On-Demand" alerts, and three are subscription alerts. The "On-Demand" alerts will allow Citi Commercial cardholders to proactively check their account balances or their recently processed transactions by typing in a short command to "GOCITI". Citi Commercial Cards is planning further enhancements to its global Alerts offering to be available later this year.
"We are committed to providing our Commercial cardholders and Program Administrators with anytime, anywhere access to their information," said Manish Kohli, Citi's Global Head of Commercial Cards. "The expansion of SMS alerts to 66 countries around the world allows cardholders from Austria to Thailand and many points in between to benefit from this convenient communication tool, in their choice of language. The alerts remind cardholders when their statements are ready, when a payment is due, which may help them avoid any potential late fees."
The expansion of Citi's Alert functionality to include SMS capability will allow cardholders at enabled Citi clients to enjoy this increasingly popular and convenient communication method. By simply logging on to Citi's globally available online Card Management Tool, CitiManager, Citi cardholders can register and select the SMS and /or email alerts they wish to receive.
Citi Commercial Cards, with proprietary issuance capabilities in 100 countries including local-currency programs in 65 countries, has long been considered a leading commercial card provider to large and multinational organizations globally. Citi Commercial Cards' products form the core of the expense management strategies for nearly 500 multinational corporations, making Citi a premier card issuer in terms of technology, innovation and volume. For more information regarding any of Citi's innovative global solutions, please visit citimanager.com.
Citi Transaction Services, a division of Citi's Institutional Clients Group, offers integrated cash management, trade, and securities and fund services to multinational corporations, financial institutions and public sector organizations around the world. With a network that spans more than 95 countries, Citi Transaction Services supports over 65,000 clients. As of the first quarter of 2012, it held on average $377 billion in liability balances and $13 trillion in assets under custody.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
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