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RPMG Travel Survey Executive Summary TOC

The RPMG Travel Survey Executive Summary contains the following sections:

Trends in Travel, Travel Card Spending, and the Travel Card Market

Organizational Goals and Travel Card Spending Patterns

Impact of Travel Card on Organizational Cost and Efficiency

Best Practices (1): Key Travel Card Program Performance Measures and Outcomes

Best Practices (2): Card Program Goals and Strategies to Manage Travel Spending

Best Practices (3): Program Context, Parameters, Support, and Performance Measurement

Best Practices (4): Mandates and Preferred Vendors

Best Practices (5): Key Controls and Incentives over Travel Card Use

Best Practices (6): Voice of the Customer

Liability Agreements

Global Reach of the Travel Card Programs

Executive and Non-Executive Travel Card Programs and the Value of Card Features

Employee Non-Compliance in the Use of Travel Card

Travel Card Fraud and Misrepresentation

Expense Reports and Documentation

Travel Card Economics, Service, and Support

Capture and Integration

Travel Card Program Management Technology and Reporting

Customer Satisfaction and Travel Card Program Performance

Switching Behavior

Barriers and Improvement Opportunities

Travel Card Program Performance of Mid-Size to Fortune 500 Size Corporations

Travel Card Program Performance of Small Corporations

Travel Card Program Performance of Government and Not-for-Profit Organizations

Conclusion

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