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Travel Card Advisory Team Presents Best Practices: Managing Delinquency
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Register to participate in this panel discussion on the topic of Travel Card best practices. Our third topic will offer strategies to effectively manage delinquency on Travel Card programs.

 Export to Your Calendar 2/13/2019
When: Wednesday, February 13, 2019
12:00 pm
Where: Listen in for best practices and strategies for success for Travel Card programs
United States
Contact: Day of Contact: Heidi Kaliher
(952) 546-1880, ext. 4

Online registration is available until: 2/13/2019
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Travel Card Advisory Team Presents Best Practices:

Managing Delinquency

Open to end-users in all sectors and providers

Wednesday, February 13, 2019

Wednesday, December 12, 2018



Effective delinquency management is critical for Travel Card programs. Between the hours spent by program managers chasing down travelers to submit their receipts and the rebate deduction that comes from severe delinquency, when not done effectively, cardholders can create some bad habits that quickly add up to a BIG problem for your organization! With holidays right around the corner, rogue spending may be on the rise so now is the time to make sure you have effective processes in place to manage delinquency. Whether you are looking for some new strategies to tackle this issue, or if you have some unique ideas to share on this topic, plan to attend this panel discussion for a lively and educational conversation. Key takeaways for this session are listed below.

  • identify common causes that lead to delinquency 
  • offer strategies for how to manage frequent offenders, including those who want to have their card revoked
  • provide techniques to limit delinquency 
  • discuss recommendations on effective escalation techniques
Target Audience
  • Procurement professionals who are looking to implement a Travel Card program, or want to evaluate their structure within their current program.
  • Commercial Card professionals interested in improving their program.
  • Treasury and/or other management interested in tightening up existing practices. 

About the Facilitators:

Jack Reynaert, Manager, Global Travel/Meetings, Financial Shared Services, Meritor, Inc.

Jack manages the Travel team that services all global operations in 19 countries. His team has fully integrated the travel bookings, vendor relations, expense tool direct management/technology interfaces, global corporate credit card, meetings management and corporate jet operations/sub-charters. Jack has been in the travel industry since 1977, managing Corporate travel for half his career at three companies; also working at: airlines, TMC, Rental Car and GDS. His current configuration is a P&L/Rent-a-Plate model, and is responsible for the strategic direction and overall management of the company’s worldwide travel program. Jack is a devoted NAPCP member and serves as chair on the Travel Card Advisory team.

Wendy Flood, Travel and Relocation Administrator, Freeman

Wendy has managed Corporate Card and P-Card programs for more than 15 years at multiple businesses and industries such as CVS Health, Michaels Stores and Freeman. Each of the programs she managed varied in size and how the cards are permitted to be used. Wendy implemented new programs and new providers, written procedures and policies. She manages the day-to-day functions including processing applications, monitoring spend, addressing delinquencies and closure of accounts when needed. She assists cardholders with balancing their accounts and completing online expense reports on two different systems, Oracle iExpense and Concur. Along with her card management role, Wendy has administered Corporate Travel programs for the past 12 years where she assists travelers with their questions and use of an online booking tool. She implemented new travel programs and agencies, written policies and negotiated with suppliers. Wendy is currently on a Payment Solutions Committee with GBTA as well as the NAPCP Travel Card Advisory team. Card programs are Wendy’s passion!

Eric Grossman, CPCP, Regeneron Pharmaceuticals Inc.

Eric started his card career at Ernst & Young in July 2007 as a Purchasing Card program admin. During his eight years at EY, he also working on the Corporate Travel Card program. The Corporate Travel Card program was individual bill-individual pay with a large amount of delinquency. He worked with his manager to deploy a multifaceted risk management process to reduce delinquencies by more than 50 percent. Eric joined Regeneron Pharmaceuticals in July 2015 as the Corporate Card program administrator, managing the entire global card program, which consists of Travel, Purchasing and Declining Balance Meeting Cards.

Terri J.B. Moreno, GTP, Travel Manager, Production Resource Group, Inc.

Terri has been working in the corporate travel industry since 2000.  She began her career with Anaren, Inc. where she built their managed travel program from the ground up.  Having recently joined Production Resource Group, she is currently in the process of integrating two recently merged companies’ travel and card programs into one.  This entails centralizing two policies, three TMCs, four booking tools and two banks into one cohesive program.  Her experience runs from end-to-end including vendor negotiations and relations, Sabre reservations and ticketing, Concur implementation and back-office administration, policy compliance, traveler satisfaction, T&E card administration and expense auditing.  Terri is an active member of the Global Business Travel Association (GBTA), volunteers at its annual convention, serves on the Chapter Presidents’ Council, and is President of GBTA’s Upstate New York Chapter.

Kelli Moore, Indirect Sourcing Analyst, Owens & Minor

Kelli Moore has been working in the credit card/AP industry since 2003. She currently manages the global credit card program for Owens & Minor along with travel and expenses. She has managed accounts from the merchant processing side before moving to the state government and corporate payment side of things. She has been with Owens & Minor since 2014 and has moved the programs forward in many ways. Kelli is a NAPCP member and sits on the Travel Advisory Team.

Toni Waters, CPCP, FIS

Toni began her career with Metavante (now FIS) in 2001 in Milwaukee, Wisconsin. She held various roles including billing, accounts receivable, collections and finance. When Metavante was acquired by FIS, Toni began managing the Corporate Credit Card program. Over the last several years, Toni has had a number of significant accomplishments including RFPs, implementing new card programs, decommissioning old card programs and assisting with writing/enforcing FIS’ Global Travel Policy. She has expanded her global responsibilities for both card and expense, and has trained numerous employees on the expense reporting process. Toni has been a member of the NAPCP since 2010 and earned her CPCP credential in June 2014. In February 2016, Toni relocated from Milwaukee to FIS’ headquarters in Jacksonville, Florida. Today, Toni manages the global corporate credit card, Expense Reporting and Travel Reporting/Compliance teams. Her teams oversee administration of approximately 15,000 corporate credit cards in 20+ countries; audits/processes 100,000+ expense reports per year crossing 40+ countries; and provides travel reporting to executive management. She is proud to join the NAPCP Travel Advisory team.

Date, Time and Event Duration

Wednesday, February 13, 2019

Wednesday, December 12, 2018

U.S. Participation Times
10:00 a.m. PT | 11:00 p.m. MT | 12:00 p.m. CT | 1:00 p.m. ET


European Participation Times
16:00 GMT | 17:00 CET | 18:00 EET
(If you are outside these times to participate live, a recording of the panel discussion can be ordered in the NAPCP store usually within one week following the event.)


The presentation is for NAPCP members and NAPCP subscribers.This panel discussion is intended to last 60 minutes, but may go longer depending on the dialog.


Please note that there is a two-step registration process to receive the webinar access link.


Interested, but Can't Make It? If you are outside these times to participate live, a recording of the panel discussion can be ordered in the NAPCP store usually within one week following the event. Please contact Heather Miller at (952) 546-1880, ext 9 if you have any questions.
Cost and
Onsite Group Participation

The virtual panel is complimentary for NAPCP members and $149.00 for NAPCP subscribers.

Any number of colleagues can join the registrant the same location and participate; however, only registered attendees earn continuing education credit. All individuals who need to earn credit for the event must register per the instructions below.

Continuing Education Credit

(Limited to Attendees)

To earn 0.25 points toward CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be (1) registered on the NAPCP website AND GoToWebinar, and (2) you must log into GoToWebinar the day of the webinar individually.


Attendance cannot be tracked if you do not log in individually, and therefore you will not receive CPCP credit.

Registration Process and Deadline

The NAPCP is using the GoToWebinar solution to facilitate the event. Please note the two-step registration process:

Step 1. Please click the blue Register box at the top of this page. After you click "Submit," you will view a thank-you page that includes instructions and a hyperlink to the GoToWebinar event page.

Step 2. Click the GoToWebinar link in the thank-you page and simply enter your first name, last name and email address to "reserve your seat" in the webinar. This is an important step so that you receive instructions to join the webinar the day of the event.

Questions about GoToWebinar? Consult the GoToWebinar Quick Reference Guide.

Registration via the NAPCP website will close at 12:00 a.m. on the business day prior to the webinar.

Dial-in Number &Access Code

After registering, please contact your IT department to ensure that is on your organization's "Safe Sender" list. This is an important step so that you will receive email reminders and complete log-in details prior to the event.

At least one business day prior to the webinar, each registered participant will receive an email message from GoToWebinar with a dial-in number and access code. Please save this important email message. If you do not receive this information at least one business day prior to the webinar, please call Heidi Kaliher at (952) 546-1880, ext. 4, or email dial-in number and access code cannot be shared.


Submit Questions During the Webinar:

During the Q&A portion of the webinar, you will be able to submit questions using the intuitive GoToWebinar tool. You will receive instructions on how to use the tool during the first few minutes of the webinar.

Questions Not Answered During the Webinar:

Participants should contact the speakers directly if their questions (those relevant to the subject matter) are not answered during the webinar.

For More Information For more information, please call Heather Miller at (952) 546-1880, ext. 9, or email at
Program Changes and Cancellations The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met, or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the program fee (if applicable) only.


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Travel Card Advisory Team Presents Best Practices: Managing Delinquency

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