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Canadian Workshop: Commercial Card Program Management—Beyond the Basics
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Canadian Workshop: Commercial Card Program Management—Beyond the Basics

Two-day workshop for program managers interested in program improvements and industry knowledge; attendees should have at least a few years' Commercial Card experience.

 Export to Your Calendar 10/23/2018 to 10/24/2018
When: October 23 - 24, 2018
From 8:00 a.m. on 10/23 - 11:30 a.m. on 10/24
Where: Twenty Toronto Street Conferences and Events Center
20 Toronto Street, 2nd Floor
Toronto, Ontario  M5C 2B8
Contact: Heather Miller
(952) 546-1880 ext. 9

Online registration is available until: 10/23/2018
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Canadian Workshop: Commercial Card Program ManagementBeyond the Basics
Toronto, ON
Tuesday, October 23 - Wednesday, October 24, 2018
8:00 a.m. on 10/23 - 11:30 a.m. on 10/24
Twenty Toronto Street Conferences and Events Center
20 Toronto Street, 2nd Floor
Toronto, ON M5C 2B8



This two-day educational workshop is dedicated to enhancing the knowledge of Commercial Card professionals. A step beyond the basics, we will focus on the administration and management of an established P-Card and/or Travel Card program and the related best practices. During the workshop, you will participate in an interactive presentation, as well as open discussion around program challenges and successes. Attendees will have the opportunity to network and exchange ideas and will leave with all the tools necessary to advance their program. Key take-away objectives are as follows:

Agenda—to be covered over the two-day workshop
Tuesday: 8:00 a.m. - 4:30 p.m.
Wednesday: 8:00 a.m. - 11:30 a.m.

  • Review the business case for Commercial Cards and strategies to compel management buy-in
  • Essential elements of the Commercial Card infrastructure and how to evaluate for improvement opportunities, including commonly overlooked best practices
  • Key program metrics to help you evaluate and benchmark your P-Card program
  • Possible actions to take as a result of Commercial Card report analysis
  • How to conduct a Commercial Card program risk analysis
  • Program controls that you might have overlooked
  • Auditing tips and why your current auditing approach might allow some cardholders to go unnoticed
  • How to diversify training and communications for optimal effectiveness
  • Ways to raise organization awareness of the card program and encourage card usage
  • Share best practices for managing the program
  • Strategize opportunities for program optimization, such as applications for different types of Commercial Cards

Heather Miller, CPCP, MBA, Community Engagement Manager, NAPCP

Heather is the community engagement manager for the NAPCP. Her passion for Commercial Cards started in 2010 when she started managing the card program for University of Phoenix. There, she served as primary resource to over 4,000 cardholders—creating, managing, and auditing card and travel policies. She joined the NAPCP in 2017 and now collaborates with other members and subscribers to create best practices for card programs within the U.S., Canada and EMEA region. Heather holds the Certified Purchasing Card Professional (CPCP) credential and is the chairperson of the Purchasing Card Professional Certification Council. She completed her MBA in May 2017 and now spends her free time traveling and watching Denver Broncos football with her family.  

Who Should Attend?

Many individuals can benefit from a comprehensive understanding of Commercial Cards. This workshop is appropriate for professionals from end-user and provider organizations who are:

  • program managers/administrators familiar with the mechanics and benefits of Commercial Cards, but are seeking to broaden their understanding of P-Card and/or Travel Card program management
  • managers, directors, vice presidents, etc., whose business lines include the P-Card program; therefore, core knowledge is a must for supporting the organization’s overall payments strategy
  • new relationship/account managers who provide support to end-user clients
  • are pursuing CPCP certification and could benefit from a broad presentation on program management best practices 
Location and Other Logistics Information

Twenty Toronto Street Conferences and Events Center
Second Floor
Conference Room C-D
20 Toronto Street, 2nd Floor
Toronto, ON M5C 2B8

Meeting room location: Conference Room C-D
. You will be greeted by a receptionist who will direct you to our meeting space.


Fee Registration Rates
$575 USD NAPCP members; $750 USD complimentary subscribers, VAT tax will be applied
Registration fee includes beverages and continental breakfast both days; lunch and afternoon break on day one. 

Please click the blue Register button at the top right of this page.You will need to sign into your NAPCP profile. If you do not have an NAPCP profile, go here to establish a paid member or complimentary subscriber profile.

Please see the NAPCP cancellation policy.

Continuing Education Points

You must be a registered attendee of this educational workshop to earn (1) 2.0 points toward CPCP initial eligibility and/or (2) receive supporting documentation for possible continuing education credit toward other professional certifications.

Hotel Guest Rooms

The NAPCP is not holding a room block. Please click here for a list of hotels in the area.

Dress Code

Dress is business casual. The meeting room temperature may fluctuate. Please dress and plan accordingly.


For more information, please contact Heather Miller at or telephone at (952) 546-1880 ext. 9.
NAPCP Cancellation Policy If you are unable to attend, please notify us as soon as possible. A partial refund will be issued for cancellations made more than one week prior to the start of the event. An administration fee, equal to 50 percent of the registration fee, applies.
Registered delegates who do not attend or cancel less than one week prior to the event are liable for the entire fee. Cancellations must be in writing to

Program Changes and Cancellations The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the registration fee only.

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Copyright © 1999 - 2018 NAPCP - Advancing Commercial Card & Payment Practices Worldwide
Certified Purchasing Card Professional Credential 
The next application due date is Feb. 28, 2019 to take the
exam at the 2019 NAPCP Annual Commercial Card and Payment Conference in Miami, on April 15, 2019.

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