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MUFG Virtual Demo: Staying in Sync — Effective Benchmarking
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MUFG Virtual Demo: Staying in Sync — Effective Benchmarking

Benchmarking can help you to be more competitive as you look at your peer group for information. But how do you gather the needed information and what resources can you use? Join us to find out how.

When: Wednesday, January 16, 2019
11:00 AM Pacific, 2:00 PM Eastern
Where: United States
Presenter: William Kniering and Brian Balmer, MUFG Union Bank, N.A.
Contact: Heidi Kaliher
952-546-1880 ext. 4

Online registration is closed.
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Staying in Sync—Effective Benchmarking

Wednesday, January 16, 2019


Open to All: End-Users and Providers

U.S. / Canada Participation Times:
11:00 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern





Establishing and actively using benchmarking encompasses far more than copying competitor best practices and technology tools. It includes understanding your corporate culture, what practices and tools define your company's image, measuring and verifying results against clients, competitors and the marketplace, as well as affirming what works, and what needs attention.

  • Improved quality: Benchmarking helps organizations to continuously improve the quality of their internal as well as external products and services.
  • Better performance: Better understanding of your program's place in the marketplace.
  • Cost efficiency: Increase productivity while reducing costs using valuable data on the latest technology and processes following in the business environment.
  • Identifying areas of improvement: Identify the areas where the gap between your standards and that of the industry are the largest.
  • Leveraging strength areas: Highlight high performance areas of your programs and business practices. Confirm your best-in-class assets.
Target Audience

Sourcing and finance professionals, accounts payable professionals, P-Card administrators and treasury analysts.

This 60-minute presentation is open to both end-users and providers.

About the Speakers

William Kniering, Director: Commercial Card Sales and Relationship Management, MUFG Union Bank, N.A.
William Kniering leads the Commercial Card and client management team. With over 30 years of experience in the Commercial Card industry, he has held positions in operations, implementation, technology, account management and sales. While at Bank of America, he worked in London to help launch the bank's Global Card program. While at Paymentech, he worked on the team to design and deploy the first internet-based Commercial Card reporting solution in 1997. Mr. Kniering has a BA from the University of Colorado at Boulder.

Brian Balmer, Vice President, Client Relationship, MUFG Union Bank, N.A.
Brian Balmer joined MUFG in 2017 as vice president, client relations. He has worked in various roles managing sales and account management teams focused on commercial issuing banks at Visa, leading a team of global commercial product relationship managers at U.S. Bank, and developing commercial payment strategies for early adopter issuing banks at Mastercard. He has a BS in Management from Fairfield University.

About the Organization

MUFG Union Bank, N.A., is a member of Mitsubishi UFJ Financial Group (MUFG). MUFG is headquartered in Tokyo and has a global network that includes 1,100 offices in more than 40 countries. With over 140,000 employees and approximately 300 entities worldwide, MUFG provides access to commercial banking, trust banking, securities trading services, credit cards, consumer banking and finance, asset management, leasing and other services. 

Through close partnerships with its operating companies, MUFG aims to "be the world's most trusted financial group" by responding flexibly to customers' financial needs, serving society and fostering shared and sustainable growth for a better world.

Date, Time, Cost

Wednesday, January 16, 2019

U.S. Participation Times
11:00 a.m. PT | 12:00 p.m. MT | 1:00 p.m. CT | 2:00 p.m. ET

European Participation Times
17:00 GMT | 18:00 CET | 19:00 EET

(If you are outside these times to participate live, a recording of this webinar can be ordered complimentary in the NAPCP store within 24 hours following the event.) 

There is no fee for this webinar; however, you must follow the two-step registration process to receive the webinar access link.  

If you are unable to attend, we will be placing the recording of the demo in our store within seven business days.
Continuing Education Points  
In order to earn 0.25 points toward CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be (1) registered on the NAPCP website and GoToWebinar and (2) you must log into GoToWebinar the day of the webinar individually. Attendance cannot be tracked if you do not log in individually and therefore you will not receive CPCP credit.  
Registration Process 

The NAPCP is using the GoToWebinar solution to facilitate the event. Please note the two-step registration process:

Step 1. Please click the blue Register Button at the top of this page. After you click "Submit," you will view a thank-you page that includes instructions and a hyperlink to the GoToWebinar event page.

Step 2. Click the GoToWebinar link in the thank-you page and simply enter your first name, last name and email address to "reserve your seat" in the webinar. This is an important step so that you receive instructions to join the webinar the day of the event.

Questions about GoToWebinar? Consult the GoToWebinar Quick Reference Guide.

Dial-in Number & Access Code

At least one business day prior to the webinar, each registered participant will receive an email message from GoToWebinar with a dial-in number and access code. The email will be sent to the address you enter during Step 2 in the registration process. Please save this important email message. If you do not receive this information at least one business day prior to the webinar, please contact the NAPCP at

Please note, fees apply to dial-in numbers provided by GoToWebinar. Participating through your computer is free.


Submit Questions During the Webinar
During the Q&A portion of the webinar, you will be able to submit questions using the intuitive GoToWebinar tool. You will receive instructions on how to use the tool during the first few minutes of the webinar.

Questions Not Answered During the Webinar
Participants should contact the speaker directly if their questions (those relevant to the subject matter) are not answered during the webinar.

For More Information For more information, please contact the NAPCP at
Program Changes and Cancellations The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each registered individual if a program is cancelled.

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Event Calendar

4/15/2019 » 4/18/2019
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2019 Pre-Conference Workshop: Travel Cards 101: Everything You Need to Know

2019 Pre-Conference Workshop: Pathway to an Effective Purchasing Card Program for Beginners

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