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NAPCP Commercial Card Regional Forum, Toronto, ON
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NAPCP Commercial Card Regional Forum, Toronto, ON

A one-day NAPCP educational and networking event sponsored by PNC and hosted by NAPCP.

 Export to Your Calendar 10/9/2019
When: Wednesday, October 9, 2019
8:30 a.m. to 2:30 p.m. Eastern Time
Where: Chestnut Conference Centre
89 Chestnut Street
Toronto, Ontario  M5G 1R1
Presenter: End-Users, Providers and NAPCP Staff
Contact: Heidi Kaliher
(952) 546-1880, ext. 4

Online registration is available until: 10/9/2019
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NAPCP Regional Forum, Toronto, ON
Wednesday, October 9, 2019
 8:30 a.m. to 2:30 p.m.

Chestnut Conference Centre

89 Chestnut Street
Toronto, ON M5G 1R1

 All Are Welcome! Please Join Us
Corporate, Higher Ed, Government/K-12 and Industry Providers

Sponsored By



Hosted By



Please join PNC and the NAPCP for this one-day education and networking
event for 
Commercial Card and Payment professionals to gather together 
to share program goals, challenges and build one's peer network. 



8:30 a.m. Arrivals and Continental Breakfast
9:00 a.m.

Welcome and Introductions
NAPCP Overview and Commercial Card Fraud Prevention and Detection
Heather Miller, CPCP, MBA, Community Engagement Manager, NAPCP
As part of its core mission, the NAPCP sponsors research and publishes timely and relevant white papers, survey results and other documents. Collaborating with our partners, we undertake these projects to support Commercial Card and Payment professionals working in the trenches, and the providers who serve them. Heather will provide an update on NAPCP initiatives and feature information recently released in the NAPCP Fraud Prevention and Detection Report. Strategies and greater detail will include:

-recent survey findings in the Supplier Acceptance of P-Card and ePayables Payments report conducted by NAPCP and Accenture
-highlights from the NAPCP reports of Purchasing Card Best Practices and Optimizing Revenue Sharing
-special emphasis on the latest resources for managing a Commercial Card program

About the speaker:
Heather is the community engagement manager for the NAPCP. Her passion for Commercial Cards started in 2010 when she started managing the card program for Unversity of Phoenix. There, she served as primary resource to over 4,000 cardholders—creating, managing, and auditing card and travel policies. She joined the NAPCP in 2017 and now collaborates with other members and subscribers to create best practices for card programs within the U.S., Canada and EMEA region. Heather holds the Certified Purchasing Card Professional (CPCP) credential and is the chairperson of the Purchasing Card Professional Certification Council. She completed her MBA in May 2017 and now spends her free time traveling and watching Denver Broncos football with her family.

9:45 a.m.

Modernizing Canadian Payments: A Vision for the Canadian Payments Ecosystem
Ryan Grundy, Lead, Industry Relations, Payments Canada and
Joseph Migliacci, VP International Advisor (Canada), PNC Bank
At the heart of our economy is a national payments system, safely circulating billions of dollars each day. The payments system must modernize to support the rapidly changing needs and expectations of the Canadian marketplace, foster innovation and strengthen competition within the payments ecosystem. Throughout the presentation, Ryan will provide information on how the audience can best prepare for Modernization.

-explain the current role of Payment Canada in providing Canada's essential payments infrastructure
-explore new trends in how Canada pays, the movement to digital payments and new payment channels
-identify needs of a modern payments system
-reveal Payments Canada's Modernization Payment System Platforms
-describe the core benefits of Modernization for Businesses, Consumers, FIs and Payments System Providers

About the speakers:
Ryan Grundy has a passion for payments and people and is currently lead, industry relations with Payments Canada. He is responsible for direct engagement with industry participants to help shape the modernization of Canada’s core clearing and settlement and exchange infrastructure, and to raise awareness, drive advocacy and enable readiness for adoption of Payments Canada's Modernization platforms. Ryan has more than 20 years of experience in relationship management in the retail banking, wealth management, and payments space with Canadian chartered financial institutions, and is motivated by the desire to create alignment between Payments Canada and players in the Canadian payments ecosystem to deliver a best-in-class payments experience for all Canadians.    

Joseph Migliacci is a vice president for PNC's International Advisory Team within the Toronto office. In his role, Joseph is responsible for the Canadian oversight of the firms in market development as well as the main liaison with Payments Canada and Canadian Bankers Association. Additionally, Joseph is a leading member of PNC's Commercial Card team ensuring the firm's competitive offering for North American clients. Joseph has over 10 years' experience in treasury product and relationship management at leading North American banks.

10:30 a.m. Break
10:45 a.m. (Re)Inventing Your Programme and Benchmarking Your Progress
Debra Barnett, Category Manager, Samuel, Son & Co., Limited
Launching a new programme is tough. Telling those who have managed an existing programme for years that it needs to be torn apart and rebuilt is tougher! Sometimes though, it’s what has to happen. Whether you are starting from scratch, building up from a great foundation, or tearing apart and starting over, there are some key things you should know. Today’s presentation will highlight some of those key things and help you avoid stumbling on the path to success. Learning objectives:
-the critical first step of executive level buy-in
eparating the wheat from the chaff… a very Canadian analogy
nderstanding the regulatory landscape
-prioritizing for quick win
-the value of benchmarking

About the presenter:
Debra has 30 years’ experience in Supply Chain Management, specific to the metals industry, with a background in product specification. Since joining Samuel, Son & Co., Limited three years ago, her focus has been on Supply Chain process and policy development as well as providing oversight to multiple spend categories across the corporation. In 2018, she took over management of the Commercial Card program for Samuel and is currently restructuring the program to improve governance, grow card usage and launch ePayables.
11:30 a.m. Develop a Market Leading Card Program for Your Canadian Organization
Joseph Migliacci, VP International Advisor (Canada), PNC Bank
Canada, untapped potential.
Working in a new country can be exciting and perplexing for many organizations. The objective of this presentation will be to highlight and identify attributes of the Canadian card program that can positively impact your payables as well as better understand how to seamlessly integrate with existing programs and reporting. Participants will take away specific items that can improve their Canadian operations, which have been listed below. 

-Understanding the Canadian Commercial Card industry and marketplace.
-How can implementing a North American Card program benefit your organization?
-Unlocking key attributes of your Canadian Card program that will provide positive results to your organization.
-Highlighting the commonalities between U.S. and Canada as it relates to your card program and how they will improve day-to-day operations.
-Leveraging Canada to promote best practices in unlocking card potential and decreasing the cost of issuing payments.

About the speaker:
Please see the biography in the previous session

12:00 p.m.
Networking Lunch

1:00 p.m.

Roundtable Discussions
Roundtable discussions are a highlight of Regional Forums! These discussions provide a casual exchange of ideas between end-users and providers. Let us know what you would like to discuss. Complete the registration form and include your ideas. 

Possible topics include:

  • Auditing
  • Benchmarking
  • Card Types
  • Higher Education Sector
  • Controls
  • ePayables
  • Policies/Procedures
  • Training and Communications
  • Travel
2:00 p.m. Open Discussion, Wrap Up and Thank You
Heather Miller, CPCP, MBA, Community Engagement Manager, NAPCP and
Joseph Migliacci, VP International Advisor (Canada), PNC Bank
2:30 p.m. Regional Forum Concludes


Location, Parking and Other Logistical Information

Chestnut Conference Centre
Giovanni Meeting Room

89 Chestnut Street
Toronto, ON M5G 1R1

Finding the meeting room:
Take the escalator to second floor. The Giovanni meeting room will be on the right.


Registration Rates
$99 USD NAPCP members; $119 USD complimentary subscribers
(Registration fee includes continental breakfast and lunch)

Please note: In the event the forum is at capacity, the NAPCP reserves the right to limit registration to one attendee per provider organization. 

Please click the blue Register button at the top right of this page. You will need to sign into your NAPCP profile. If you do not have an NAPCP profile, go here to establish a paid member or complimentary subscriber profile.
Please see the NAPCP cancellation policy.

Continuing Education Points You must be a registered attendee of this Regional Forum to earn (1) 1.0 point toward CPCP initial eligibility or recertification and/or (2) receive supporting documentation for possible continuing education credit toward other professional certifications.

Hotel Guest Rooms

The NAPCP does not have a room block. There are several hotel options in the area.


Dress Code


Dress is business casual. The meeting room temperature may fluctuate. Please dress and plan accordingly. 

Contact For more information, please contact Heidi Kaliher at or telephone at (952) 546-1880, ext. 4.


: If you are unable to attend, please notify us as soon as possible. A partial refund will be issued for cancellations made more than one week prior to the start of the event. An administration fee, equal to 50% of the registration fee, applies.
Registered delegates who do not attend or cancel less than one week prior to the event are liable for the entire fee. Cancellations must be in writing to

PROGRAM CHANGES AND CANCELLATIONS: The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the registration fee only. 

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