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Strategies for Communication
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Register to participate or listen-only during this virtual roundtable on the topic of creating strategies to improve communication.

 Export to Your Calendar 5/8/2019
When: 1:00 p.m. Central Time
Where: Join the Higher Education Advisory Team and other panelists for this informative, lively discussion!
United States
Contact: Day of Contact: Heidi Kaliher
(952) 546-1880, Ext. 4

Online registration is available until: 5/8/2019
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Higher Education Virtual Roundtable

"Strategies of Communication"

Open to end-users in all sectors and providers

Wednesday, May 8, 2019



How do you currently communicate with your cardholders, providers, etc., about your P-Card program? Do you find it to be effective? Do your cardholders complain of a lack of communication? How often do you speak with your provider? Do you report benchmarking and/or metric statistics to upper management? This webinar will provide tips and strategies to improve communication within your organization. The facilitators will address:

  • internal communication methods
  • tips to incorporate communication if it is lacking within your organization
  • lack of communication issues
  • conversations with your P-Card program provider
  • opportunities to advance your P-Card program by benchmarking and using metrics

This event correlates with Section VII “Managing the Program" of the CPCP exam.

PLEASE NOTEThe registration form will ask if you wish to be a panelist or in listen-only mode. You should choose "panelist" if you wish to participate during the discussion. The event will allow up to 24 panelists.

Target Audience

Professionals who want to improve communication within their organization, and who are preparing for the CPCP examination.


Taene Britt, CPCP, Purchasing Card Administrator
University of Richmond
Taene is the Purchasing Card administrator at the University of Richmond. She has been a Richmond Spider for six years. She was hired as an accounts payable specialist and after two years, she was promoted to the Purchasing Card administrator role. When she started as the Purchasing Card administrator, the program had multiple cards including a Travel Card and a supply card. She implemented the “One Card” to the P-Card program, eliminating the use of multiple cards to make purchases. She also implemented the UR Amazon Business account on campus for P-Card cardholders. She looks forward to growing the P-Card program even more in the future. GO SPIDERS! 

Cecilia McClay, CPCP, P-Card Program Manager
Boston College

Cecilia is the manager of Purchasing Card operations at Boston College. Cecilia has been with Boston College on the operations of the Purchasing Card program from 2000-2009 and was promoted to manage the program in 2009. She has been heavily involved in growing the program as well as automating as much as possible. Her involvement with the NAPCP includes being an annual conference speaker, a Regional Forum host and a webinar presenter.

Greg Hamilton, Vice President, Public Sector Business Development
Mastercard Worldwide

Greg joined the Mastercard Worldwide team in 2012 after more than 25 years as a leader
in this market segment working directly for several large issuers and technology partners. As vice president of Public Sector Sales for large market commercial payments in the U.S., he and his bank issuing partners are actively involved in assisting with RFP development, program design, implementation and overall sales and service strategy for state and local government, higher education and not-for-profit organizations. Greg's responsibilities include commercial credit products including virtual payments, Purchasing Card, Travel Card and fleet applications. 

Date, Time and Event Duration

Wednesday, May 8, 2019

U.S. Participation Times
11:00 a.m. PDT | 12:00 p.m. MDT | 1:00 p.m. CDT | 2:00 p.m. EDT


European Participation Times
17:00 GMT | 18:00 CET | 19:00 EET
(If you are outside these times to participate live, a recording of the virtual roundtable webinar can be ordered in the NAPCP store usually within 48 hours following the event.)


The presentation is for NAPCP members and NAPCP subscribers. This virtual roundtable session is intended to last 60 minutes.


Please note that there is a two-step registration process to receive the webinar access link.
Interested, But Can't Make It? If you are outside these times to participate live, a recording of the virtual roundtable webinar can be ordered in the NAPCP store usually within one week following the event. Please contact Terri Brustad at (952) 546-1880, ext. 6 if you have any questions. 
Cost and
Onsite Group Participation

The virtual roundtable is complimentary for NAPCP members and $149.00 for NAPCP subscribers. 

Any number of colleagues can join the registrant at the same location and participate; however, only registered attendees earn continuing education credit. All individuals who need to earn credit for the event must register per the instructions below.

Continuing Education Credit

(Limited to Attendees)

In order to earn 0.25 points toward CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be (1) registered on the NAPCP website AND GoToWebinar, and (2) you must log into GoToWebinar the day of the webinar individually.


Attendance cannot be tracked if you do not log in individually and therefore you will not receive CPCP credit. 

Registration Process and Deadline

The NAPCP is using the GoToWebinar solution to facilitate the event. Please note the two-step registration process:

Step 1. Please click the blue Register box at the top of this page. After you click "Submit," you will view a thank-you page that includes instructions and a hyperlink to the GoToWebinar event page.

Step 2. Click the GoToWebinar link in the thank-you page and simply enter your first name, last name and email address to "reserve your seat" in the webinar. This is an important step so that you receive instructions to join the webinar the day of the event.

PLEASE NOTEThe registration form will ask if you wish to be a panelist or in listen-only mode. You should choose "panelist" if you wish to participate during the discussion. The event will allow up to 24 panelists.

Questions about GoToWebinar? Consult the GoToWebinar Quick Reference Guide.

Registration via the NAPCP website will close at 12:00 a.m. on the business day prior to the webinar.

Dial-in Number & Access Code

After registering, please contact your IT department to ensure that is on your organization's "Safe Sender" list. This is an important step so that you will receive email reminders and complete log-in details prior to the event.

At least one business day prior to the webinar, each registered participant will receive an email message from GoToWebinar with a dial-in number and access code. Please save this important email message. If you do not receive this information at least one business day prior to the webinar, please call Myra Smith at (952) 546-1880, ext. 4, or email Your dial-in number and access code cannot be shared.


Submit Questions During the Webinar:

You will be able to submit questions using the intuitive GoToWebinar tool during the virtual roundtable. You will receive instructions on how to use the tool during the first few minutes of the webinar.

Questions Not Answered During the Webinar:

Participants should contact the speakers directly if their questions (those relevant to the subject matter) are not answered during the webinar.

For More Information For more information, please call Terri Brustad at (952) 546-1880, ext. 6, or email at
Program Changes and Cancellations The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met, or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the program fee (if applicable) only.


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Event Calendar

4/15/2019 » 4/18/2019
2019 NAPCP Annual Commercial Card and Payment Conference - Miami

2019 Full Day Pre-Conference Workshops: Travel Cards 101 and Pathway to an Effective P-Card Program

2019 Pre-Conference Workshop: Travel Cards 101: Everything You Need to Know

2019 Pre-Conference Workshop: Pathway to an Effective Purchasing Card Program for Beginners

Strategies for Communication

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