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Virtual Roundtable: Corporate Card as a Crisis Management Tool
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Join members of the NAPCP Corporate Advisory Team as they share real-world examples of how Commercial Cards were used in times of crisis and their lessons learned along the way.

When: Thursday, October 17, 2019
1:00 p.m. Central Time
Where: United States
Presenter: NAPCP Corporate Advisory Team
Contact: Day of Contact: Heidi Kaliher
(952) 546-1880, ext. 4

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Virtual Roundtable: Corporate Card as a Crisis Management Tool, NAPCP Corporate Advisory Team

Open to end-users in all sectors and providers

Thursday, October 17, 2019



When discussing the intrinsic value that Commercial Cards bring to organizations, one aspect is commonly overlooked… until it’s too late. Crises can come in many forms: from a natural disaster, to a strike, a fire, or even a terroristic act. Having a plan before the crisis occurs is key to ensuring the safety of employees. This webinar will help provide you with tactics to put together a plan to manage any crisis that can arise while you are managing a program. Topics will include:

  • having a plan in place before the disaster to leave no one stranded, including:
    • communication strategies for your cardholders
    • obtaining phone numbers and other information needed
    • laminating cards
    • ensuring employees have cards in hand before the disaster
    • adjusting limits and merchant category codes
  • coordination strategy for working with the bank issuer:
    • prompt notification
    • work with dedicated resource
    • help prevent declines
    • change card profiles as needed
  • monitoring the program after the event
  • coordination strategy with internal company resources (i.e., security and travel departments to ensure each group understands their role and reduce overlaps)
Target Audience
  • All P-Card Managers and Administrators 

About the Facilitators:

Stephanie Dowell, CPCP, Senior Manager Procurement Services, Cox Enterprises 

Stephanie Dowell has been with Cox Enterprises since January 2008 and currently serves as senior manager procurement systems. Stephanie’s background and expertise span over 15 years of purchasing, procurement and customer service, in conjunction with over a decade in finance. Her years of experience have contributed to the success of maintaining and managing a diverse Procurement Card program (over 3,000 P-Cards), Fuel Card program (over 9,000 Fuel Cards) and Travel Card program (over 8,000 Travel Cards) at Cox Enterprises. Stephanie has been a member of NAPCP since 2011. Stephanie achieved her Certified Purchasing Card Professional (CPCP) certification in July 2014. Stephanie has presented at several conferences. Stephanie is a member of the NAPCP Corporate Advisory Team. She has been an active member of the Atlanta NAMIC (National Association of Multi-Ethnicity in Communications) Atlanta Chapter since 2008. Stephanie holds a BBA degree in Finance from Mercer University.

Tracye Eades Mickle, Assistant Director of Procurement Card Services, Florida International University 

Tracye Eades Mickle is Assistant Director of Procurement Card Services at Florida International University in Miami Florida. Her responsibilities include managing the university card programs, consisting of ProCard, Travel & Entertainment and SUA/ePayable Card Programs. Annual card expenditures under Tracye’s management exceed $52.5 million. Tracye has worked at FIU for 23 years, the last 15 directly with the university card programs in both accounting and administrative capacities. During her tenure, Tracye has assisted in two major card reissues, one that involved a new bank implementation, assisted with the implementation of PeopleSoft 8.4, 9.0 and 9.2 Systems. She has also developed and implemented a comprehensive Emergency Management Plan for her university’s card programs.

Becky Holcombe, CPCP, Team Lead, P-Card and Expense Report Audit, Southern Company Services 

Becky Holcombe, CPCP, is team lead for the Southern Company Services (SCS) P-Card administration and expense report audits. She has been with the company for 40 years. She is responsible for over 22,000 P-Cards and 225,000 statements annually including a continuous monitoring review. In addition, Becky performs a level 3 audit. SCS is an Electric and Gas Utility often requested to assist during storms. She has developed a best practice to ensure P-Cards are available during emergencies, which includes notifying the P-Card provider, increasing limits and adding cash. Becky has presented at several conferences including Purchasing Card during a Disaster, P-Card during Consolidation, Level 3 Audits and How to Effectively Manage a 15,000+ Purchasing Card Program.

Sheila Snell, Global Payments Strategy Lead, Merck & Co., Inc.

Sheila Snell is the Global Payments Strategy Lead for Merck & Co.,Inc who has 15+ years of Commercial Card Experience. Responsibility for over 45K cards in 75 countries. She is responsible for making sure there is consistency in processes around the globe from application submission to cancellation and payment of accounts. In addition, she has created communications to be used in the various regions to educate cardholders around the use and management of the account. She works closely with the company Security team to ensure employees have that Duty of Care they need as well as the support needed in times of crisis.

Date, Time and Event Duration

Thursday, October 17, 2019

U.S. Participation Times
10:00 a.m. PT | 10:00 p.m. MT | 1:00 p.m. CT | 2:00 p.m. ET


European Participation Times
17:00 GMT | 18:00 CET | 19:00 EET
(If you are outside these times to participate live, a recording of the virtual roundtable webinar can be ordered in the NAPCP store usually within 48 hours following the event.)


The presentation is for NAPCP members and NAPCP subscribers.This panel discussion is intended to last 60 minutes, but may go longer depending on the dialog.


Please note that there is a two-step registration process to receive the webinar access link.


Interested, but Can't Make It? If you are outside these times to participate live, a recording of the panel discussion can be ordered in the NAPCP store usually within one week following the event. Please contact Heather Miller at (952) 546-1880, ext 9 if you have any questions.
Cost and
Onsite Group Participation

The virtual panel is complimentary for NAPCP members and $149.00 for NAPCP subscribers.

Any number of colleagues can join the registrant the same location and participate; however, only registered attendees earn continuing education credit. All individuals who need to earn credit for the event must register per the instructions below.

Continuing Education Credit

(Limited to Attendees)

To earn 0.25 points toward CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be (1) registered on the NAPCP website AND GoToWebinar, and (2) you must log into GoToWebinar the day of the webinar individually.


Attendance cannot be tracked if you do not log in individually, and therefore you will not receive CPCP credit.

Registration Process and Deadline

The NAPCP is using the GoToWebinar solution to facilitate the event. Please note the two-step registration process:

Step 1. Please click the blue Register box at the top of this page. After you click "Submit," you will view a thank-you page that includes instructions and a hyperlink to the GoToWebinar event page.

Step 2. Click the GoToWebinar link in the thank-you page and simply enter your first name, last name and email address to "reserve your seat" in the webinar. This is an important step so that you receive instructions to join the webinar the day of the event.

Questions about GoToWebinar? Consult the GoToWebinar Quick Reference Guide.

Registration via the NAPCP website will close at 12:00 a.m. on the business day prior to the webinar.

Dial-in Number &Access Code

After registering, please contact your IT department to ensure that is on your organization's "Safe Sender" list. This is an important step so that you will receive email reminders and complete log-in details prior to the event.

At least one business day prior to the webinar, each registered participant will receive an email message from GoToWebinar with a dial-in number and access code. Please save this important email message. If you do not receive this information at least one business day prior to the webinar, please call Heidi Kaliher at (952) 546-1880, ext. 4, or email dial-in number and access code cannot be shared.


Submit Questions During the Webinar:

During the Q&A portion of the webinar, you will be able to submit questions using the intuitive GoToWebinar tool. You will receive instructions on how to use the tool during the first few minutes of the webinar.

Questions Not Answered During the Webinar:

Participants should contact the speakers directly if their questions (those relevant to the subject matter) are not answered during the webinar.

For More Information For more information, please call Heather Miller at (952) 546-1880, ext. 9, or email at
Program Changes and Cancellations The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met, or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the program fee (if applicable) only.


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