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Educational Webinar: Measure What You Want to Achieve—Selecting KPIs That Make a Difference
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In this webinar attendees will be provided a methodology to understand and accelerate the selection of Key Performance Indicators (KPIs) to assess their organizations effectively.

When: Wednesday, October 16, 2019
1:00 p.m. Central Time
Where: United States
Presenter: Penny S. Weller, Ph. D., CMA, ADGBS, Senior Director, The Hackett Group
Contact: Day of Contact: Heidi Kaliher
(952) 546-1880, ext. 4

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Educational Webinar: Measure What You Want to Achieve—Selecting KPIs That Make a Difference

Penny S. Weller, Ph. D., CMA, ADGBS, Senior Director, The Hackett Group

Wednesday, October 16, 2019

U.S. / Canada Participation Times

11:00 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern




In this webinar attendees will be provided a methodology to understand and accelerate the selection of Key Performance Indicators (KPIs) to assess their organizations effectively. Participants will be introduced to three levels of metrics; i.e., C-Suite, Key Stakeholders and Operations. Each group will have differing requirements and thus alternative measurements. Content will include a discussion of common measurement challenges and the importance to establish key linkages between enterprise-wide drivers, organizational strategy and key initiatives.

Learning objectives:

  • understand stakeholder groups
  • align KPIs with stakeholder groups
  • understand and compare world-class with peer performance
Target Audience

Individuals responsible for operational performance or leadership


Penny S. Weller, Ph.D., CMA, ADGBS
Senior Director, Global Business Services Executive Advisory Services
The Hackett Group

Penny Weller, Ph.D., CMA, has been a senior director, Global Business Services (GBS) Executive Advisory Services, with The Hackett Group for 16 years. She  conducts research and provides key insights and advisory services to GBS and Shared Services organizations in the areas of finance, HR, IT, procurement and supply chain to guide executives through their most impactful and difficult decisions—strategy, scope, operating model, talent, service management and process optimization.  

Prior to joining The Hackett Group, Penny was a finance shared services executive with Pfizer (formerly Pharmacia) as well as their director of performance management where she developed and delivered continuous improvement programs. She is a Six Sigma Motorola-certified Black Belt and serves on the global board of the IMA. 

Date, Time and Event Duration

Wednesday, October 16, 2019

U.S. Participation Times
11:00 a.m. PDT | 12:00 p.m. MDT | 1:00 p.m. CDT | 2:00 p.m. EDT


(If you are outside these times to participate live, a recording of the webinar can be ordered in the NAPCP store generally within one week following the event.)


The 60-minute presentation is for NAPCP members and NAPCP subscribers. This session will consist of a presentation, followed by time for questions and answers (Q&A).

Cost and
Onsite Group Participation

This webinar is complimentary for NAPCP members and $149.00 for NAPCP subscribers. 

Any number of colleagues can join the registrant at the same location and participate; however, only registered attendees earn continuing education credit. All individuals who need to earn credit for the event must register per the instructions below.

Continuing Education Credit

(Limited to Attendees)

In order to earn 0.25 points toward CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be (1) registered on the NAPCP website AND GoToWebinar, and (2) you must log into GoToWebinar the day of the webinar individually.


Attendance cannot be tracked if you do not log in individually and therefore you will not receive CPCP credit. 

Registration Process and Deadline

The NAPCP is using the GoToWebinar solution to facilitate the event. Please note the two-step registration process:

Step 1. Please click the blue Register Button at the top of this page. After you click "Submit," you will view a thank-you page that includes instructions and a hyperlink to the GoToWebinar event page.

Step 2. Click the GoToWebinar link in the thank-you page and simply enter your first name, last name and email address to "reserve your seat" in the webinar. This is an important step so that you receive instructions to join the webinar the day of the event.

Questions about GoToWebinar? Consult the GoToWebinar Quick Reference Guide.

Registration via the NAPCP website will close at 12:00 a.m. on the business day prior to the webinar.

Dial-in Number & Access Code

After registering, please contact your IT department to ensure that is on your organization's "Safe Sender" list. This is an important step so that you will receive email reminders and complete log-in details prior to the event.

At least one business day prior to the webinar, each registered participant will receive an email message from GoToWebinar with a dial-in number and access code. Please save this important email message. Your dial-in number and access code cannot be shared.


Submit Questions During the Webinar:
During the Q&A portion of the webinar, you will be able to submit questions using the intuitive GoToWebinar tool. You will receive instructions on how to use the tool during the first few minutes of the webinar.

Questions Not Answered During the Webinar:

Participants should contact the speakers directly if their questions (those relevant to the subject matter) are not answered during the webinar.

For More Information For more information, please contact Terri Brustad at
Day of contact: Heidi Kaliher at
Program Changes and Cancellations The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the program fee (if applicable) only.


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