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NAPCP Commercial Card Regional Forum, Dallas, TX
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NAPCP Commercial Card Regional Forum, Dallas, TX

A one-day NAPCP educational and networking event hosted by Aimbridge Hospitality and sponsored by Mastercard Incorporated

When: Thursday, February 20, 2020
8:30 AM to 4:00 PM
Where: Aimbridge Hospitality
125 E. John Carpenter Freeway
Irving, Texas  75062
United States
Presenter: End-Users, Providers and NAPCP Staff
Contact: Heidi Kaliher
(952) 546-1880, ext. 4

Online registration is closed.
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NAPCP Regional Forum, Dallas, TX
Thursday, February 20, 2020
 8:30 a.m. to 4:00 p.m.

Aimbridge Hospitality
125 E. John Carpenter Freeway
Irving, TX 75062

 All Are Welcome! Please Join Us
Corporate, Higher Ed, Government/K-12 and Industry Providers


Hosted by


       Sponsored by
     Silver Partner Sponsor





Please join the NAPCP, Aimbridge Hospitality and Mastercard
for this one-day educational and networking event for 
Commercial Card and Payment professionals to gather together 
to share program goals, challenges and build one's peer network. 



8:30 a.m. Registration and Continental Breakfast

9:00 a.m.

NAPCP Welcome and Introductions
Heather Miller, CPCP, MBA, Community Engagement Manager, NAPCP

9:10 a.m.

Aimbridge Hospitality Welcome
Michele Dacus, VP Cash Management, Aimbridge Hospitality

9:15 a.m. NAPCP Commercial Card and Payment Industry Updates, Featuring a Few of NAPCP's Key Resources
Heather Miller, CPCP, MBA, Community Engagement Manager, NAPCP
As part of its core mission, the NAPCP sponsors research and publishes timely and relevant white papers, survey results and other documents. Collaborating with our partners, we undertake these projects to support Commercial Card and Payment professionals working in the trenches, and the providers who serve them. 

Heather will provide an update on the latest NAPCP initiatives and share insights from some of her favorite industry studies and NAPCP resources. Details will include:
-interactive review of the NAPCP website and resourceshear what projects are in the works and share your ideas for topics you'd like to see covered in greater detail
-excerpts from the latest projects that the NAPCP Advisory Teams have in the works: Corporate, Travel Card, Government and Higher Education
-overview and key takeaways from a few of Heather's favorite resources:
   -fraud prevention and detection report
   -process cost savings for P-Card programs
   -best practices for Travel Card programs

About the presenter:
Heather is the community engagement manager for the NAPCP. Her passion for Commercial Cards started in 2010 when she started managing the card program for University of Phoenix. There, she served as primary resource to over 4,000 cardholders—creating, managing, and auditing card and travel policies. Since joining the NAPCP in 2017, she has created advisory committees for Travel Card programs and organizations in the Corporate sector. She collaborates with more than 20,000 members and subscribers to create best practices for card programs within the U.S., Canada and EMEA region. Heather holds the Certified Purchasing Card Professional (CPCP) credential and is the chairperson of the Purchasing Card Professional Certification Council. She completed her MBA in May 2017 and now spends her free time traveling and watching Denver Broncos football with her family.

10:00 a.m.

Network Update—Answers to Your Questions About the Card Network Rules, Information and Innovation
Treanna Castronova, Director, Mastercard Incorporated
How do you keep up with such a rapidly changing payment space? Learn about payment industry insights including: current stats, rules (fraud, acceptance, surcharging and interchange), innovation and fraud benchmarking data to determine if your program is keeping up with industry standards. Attendees will leave with the knowledge of being able to:
   -understand where commercial payments are going
   -evaluate your program against industry standards
   -identify fraud tools to help keep your program safe
   -learn about new ways to obliterate checks
About the presenter:
Treanna Castronova focuses on new business development in the state/local government sectors as well as the Higher Education space. Treanna has been with Mastercard over 4.5 years and has had previous roles at Mastercard focused on both commercial and digital products. Treanna combines her 10 years of sales and account management skills with her Mastercard payment knowledge to ensure states, local governments and universities alike are informed on payment trends, helping to optimize their programs in the most cost efficient way possible.

10:30 a.m. Break
10:45 a.m.

Optimizing Your ePayables Program (Virtual Cards)
Kathryn Dunstan, Accounting Manager–Payment Optimization, Aimbridge Hospitality
Virtual Card payments come in a large variety of forms and meet a variety of needs. Whether it's a traditional ePayables model or a Virtual Card used for infrequent travelers, organizations can benefit from learning more about these solutions. Join Kathryn as she details her experience in the following areas:
   -strategies on how to successfully implement an ePayables program
   -provide tactics to continue growing your program after the first year
   -discuss new trends for ePayables to consider

About the presenter:
Kathryn Dunstan joined Interstate Hotels & Resorts in 2012 as an accounts payable coordinator. While with Interstate, she has held titles of AP lead, AP supervisor, AP manager and cash staff accountant. She began her current role in 2015. As accounting manager–payment optimization, Kathryn oversees the vendor enrollment process, corporate and hotel card programs, corporate travel and expense processing and ePayables relationship with Wells Fargo. Over the past four years she has worked to optimize payments to vendors which will maximize benefits for Interstate, owners, properties and vendors.

About her program:
-Number of cards: 400 P-Cards, 300 Corporate Cards and 100,000 Virtual Payments
-Annual number of transactions: 70,000 P-Cards and 60,000 Corporate Cards
-Card program types: P-Card, Travel Card and ePayables (Virtual Card)
-U.S. program only

11:30 a.m.

Global Commercial Card Best Practices (and Why They Matter in the U.S.)
Mark Silverman, Senior Consultant, PayTech Commercial AS
Commercial Card programs, whether physical or virtual, are gaining traction in nearly every geographic market. But why that is occurring depends on which country, by looking at the commonalities across geographies, we can determine what the best practices could and should be for buying, and selling, Commercial Card programs. Through this talk by PayTech Consulting, a global advisory firm specializing in payments, participants will be able to better:
   -identify the true intrinsic benefits of a Commercial Card program
   -evaluate card programs outside of rebate/revenue share and check replacement
   -understand why the typical vendor match process is inadequate for determining true Commercial Card potential
   -evaluate Commercial Card benefits to help derive a sound payments strategy for your organization

About the presenter:
Mark has extensive experience helping companies derive value from their payables and expenses through Corporate Card and Purchasing Card programs and technology. At PayTech he has worked with several national, international and regional banks on engagements ranging from sales effectiveness to research to navigating the fintech space. Mark was a top performer in business development for U.S. Bank, selling Commercial Card and e-Payables solutions to the commercial middle market within the southwestern U.S. Prior to that, he spent over eight years at American Express where among his roles he managed a team of internal consultants that provided services to product managers looking to implement direct marketing campaigns. He has chaired and moderated at several payments industry events including NAPCP, CPI and PayExpo. He was recently named an instructor in commercial payments at The FinTech School.

12:15 p.m. 

Networking Lunch

1:15 p.m. What the Auditors Are Looking For: Training, Retraining and Documentation Standards
Brandi Whittenton, CPCP, Buyer, City of College Station
With over 450 One Cards distributed over twenty departments, Brandi has developed an effective, consistent training program that includes a couple training methods. And the best part, is that the auditors love it too! In this session, Brandi will discuss her local government organization’s best practices that she follows as they relate to training new and returning users, and record standardization.
   -review the benefits of face to face training 
   -explain why it is important to offer a refresher training
   -provide training tips 
   -outline what to look for when auditing receipts and documentation
   -determine imagining practices and who oversees those records.

About the presenter:
Brandi Whittenton, is a Buyer for the City of College Station with over 13 years of fulfilling multiple roles throughout the organization. Brandi is a Buyer in the Purchasing Department and also the Procurement Card Administrator. She is the primary contact person for the P-Card program, responsible for training, daily operations, maintaining program procedure manuals, ongoing reporting and subsequent analysis, and program expansion, all while also being responsible for various purchasing projects.

About her program:
-Number of cards: 524
-Annual number of transactions: 17,916
-Card program types: One Card
-U.S. program

2:00 p.m. The Goldilocks Effect: Finding the Travel Card Program That’s Just Right for You
Panel with: Demetria Brewster, Management Analyst IV, City of Houston, Karene Fisher, Commercial Card Coordinator, The University of Texas Health Science Center at San Antonio and Wendy Flood, Corporate Travel and Expense Program Administrator, Aimbridge Hospitality
What do Higher Ed, Government and Corporate sectors have in common? The need for a best-in-class Travel Card program! With all the different vernacular, it can be hard to know what is best for your organization. Should it be a One Card or true Travel Card? What are the real implications of liability? And what happens if you want to switch? Join Demetria, Karene and Wendy as they discuss their experience navigating the woods of Travel Cards to find a solution that’s just right for you.
   -Explore the differences between how a One Card program is setup vs. the traditional Purchasing Card and Travel Card arrangement
   -Explain how liability and billing/payment models can affect the way you manage your Commercial Card program
   -Learn what it takes to transition from a two-card design to a One Card program

About the presenters:
Demetria joined the City of Houston in 1999 as a management analyst IV. She has over 25 years of experience in customer service and management. Her P-Card experience began in 2011 when she joined Strategic Procurement for the City of Houston. Demetria has been the P-Card administrator for the City of Houston since 2011. In 2016, Demetria revamped the P-Card program for the City of Houston and achieved the Lean Six Sigma Green Belt Certification.

Karene Fisher joined The University of Texas Health Science Center at San Antonio in January 2017. She is the Commercial Card coordinator and manages the Procurement Card, Travel Card and Fuel Card programs for the University. She became a member of NAPCP in 2019.

Wendy has managed Corporate Card and P-Card programs for more than 15 years at multiple businesses and industries such as CVS Health, Michaels Stores and Freeman. Each of the programs she managed varied in size and how the cards are permitted to be used.

Wendy implemented new programs and new providers, and written procedures and policies. She manages the day-to-day functions including processing applications, monitoring spend, addressing delinquencies and closure of accounts when needed. She assists cardholders with balancing their accounts and completing online expense reports on two different systems, Oracle iExpense and Concur. Along with her card management role, Wendy has administered Corporate Travel programs for the past 12 years where she assists travelers with their questions and use of an online booking tool. She implemented new travel programs and agencies, written policies and negotiated with suppliers. Wendy is currently on a Payment Solutions Committee with GBTA as well as the NAPCP Travel Card Advisory Team. Card programs are Wendy’s passion!

2:45 p.m.

Roundtable Discussions
Roundtable discussions are a highlight of Regional Forums! These discussions provide a casual exchange of ideas between end-users and providers. Let us know what you would like to discuss. Complete the registration form and include your ideas. 

Possible topics include:

  • Auditing
  • Benchmarking
  • Card Types
  • Higher Education Sector
  • Controls
  • ePayables
  • Policies/Procedures
  • Training and Communications
  • Travel
3:45 p.m. Open Discussion and Wrap Up
Heather Miller, CPCP, MBA, Community Engagement Manager, NAPCP
Final Thank You

Treanna Castronova, Director, Mastercard Incorporated

4:00 p.m. Regional Forum Concludes


Location, Parking and Logistics

Aimbridge Hospitality
125 E. John Carpenter Freeway
Irving, TX 75062

There is a parking garage located at the building for a fee of $8 for the day.

The conference room is directly off of the main lobby/entrance.


Registration Rates
$99 NAPCP members; $119 complimentary subscribers
(Registration fee includes continental breakfast and lunch)

Registration Note: There is a two attendee per provider organization limit. 

Click the blue Register button on this page. You will need to sign into your NAPCP profile. If you do not have an NAPCP profile, you will need to establish either a paid member or complimentary subscriber profile.
Continuing Education Points You must be a registered attendee of this Regional Forum to earn (1) 1.0 point toward CPCP initial eligibility or recertification and/or (2) receive supporting documentation for possible continuing education credit toward other professional certifications.

Hotel Guest Rooms

Aimbridge Hospitality is offering reduced rates at the following hotels. All hotels are within walking distance of the meeting venue and close to restaurants.

Reservations must be called in, refer to the Aimbridge Hospitality room rate.

1. Omni Mandalay Las Colinas (recommended) (221 Las Colinas Blvd. E., Irving, TX 75039; (972) 556-0800: $209/night plus taxes and fees

2. Aloft Las Colinas (122 E. John Carpenter Frwy., Irving, TX 75062); (972) 717-6100: $169/night plus taxes and fees

3. Texican Court (501 W. Las Colinas Blvd., Irving, TX 75039); (469) 577-4599: $119-$139/night plus taxes and fees


Dress Code


Dress is business casual. The meeting room temperature and the weather in Irving may fluctuate. Please dress and plan accordingly. 

Contact For more information, please contact Heidi Kaliher at or telephone at (952) 546-1880, ext. 4.


If you are unable to attend, please notify us as soon as possible. A partial refund will be issued for cancellations made more than one week prior to the start of the event. An administrative fee, equal to 50% of the registration fee, applies.
Registered delegates who do not attend or cancel less than one week prior to the event are liable for the entire fee. Cancellations must be in writing to

PROGRAM CHANGES AND CANCELLATIONS: The NAPCP reserves the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. The NAPCP will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, the NAPCP's liability is limited to the refund of the registration fee only. 

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