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GSA Saves Taxpayer Dollars with Next Generation Travel Management Tool

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Mafara Hobson
Deputy Associate Administrator for Media Affairs
(202) 501-3710

GSA Saves Taxpayer Dollars with Next Generation Travel Management Tool

September 13, 2013

Travel contract award increases transparency, efficiency, and cost savings

WASHINGTON – Today, the U.S. General Services Administration (GSA) awarded CWTSatoTravel (CWT) a contract giving federal agencies an additional travel savings tool as part of the E-Gov Travel Service (ETS).

ETS is a cloud-based service used by more than 90 federal agencies for travel booking and expense management. Launched by GSA in April 2003, the service saves the government more than $20 million dollars annually. Today’s award expands this effort by providing an additional e-booking service for agencies to use when travel is absolutely necessary. This expanded service called ETS2 will drive competition and improve innovation giving agencies an additional travel service to increase competition and reduce costs."

"In keeping with GSA’s core mission to deliver high quality services at the lowest price possible, ETS2 technology is designed to deliver efficient, cost-effective travel management strategies," said GSA’s Federal Acquisition Service Commissioner Tom Sharpe, Jr. "GSA saves federal agencies millions of dollars each year by negotiating lower fares and reducing administrative costs around travel. ETS2 is positioned to transform travel savings and management across the government.

ETS2 will build upon the success of ETS to help the government consolidate online travel booking services and expense management platform. Since the launch of ETS, federal civilian agencies consolidated more than 250 independently managed travel systems, and increased the government’s use of online travel services by 63 percent, saving over $20 million annually. ETS is the backbone of GSA’s governmentwide managed travel programs, allowing users to easily book travel and efficiently track spending, approvals, and vouchers.

In addition, ETS2 will increase the government’s purchasing power through in depth analysis of governmentwide travel data. Under the terms of the contract, Concur Technologies and CWT will compete for task orders to provide travel planning, authorization, reservations, ticketing fulfillment, expense reimbursement and travel management reporting to federal agencies. The performance-based, firm fixed price contract has a maximum 15-year-period of performance, with a three year base period and three four-year options. CWT, currently an ETS vendor, has provided travel management services to the Federal Government since 2003.

For additional information on GSA’s ETS2 visit

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About the U.S. General Services Administration
The mission of U.S. General Services Administration (GSA) is to deliver the best value in real estate, acquisition, and technology services to the government and the American people.

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