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Quality Management in Business Travel-An ACTE Corporate Travel Study in Collaboration w/ BCD Travel

Thursday, November 8, 2018   (0 Comments)
Posted by: Heather MIller

Travel is the often the number two managed spend area for organizations, topped only by HR and payroll expenses. Effective benchmarking is the most critical way to to establish and maintain an effective program and ensure a pleasurable experience for travelers but with no standard or consistent way to measure quality management—or even consensus as to what exactly constitutes quality—it’s hard to know which metrics are helpful and which are just noise. 

 ACTE and BCD Travel completed a survey of over 300 corporate travel managers from various sectors around the globe and the resulting study addresses the key areas businesses interested in developing their metrics should concentrate. This paper is intended to provide the travel industry with an entry point for establishing standard measurements of quality.  

Members, read more about their findings here.

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