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Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent

Monday, February 10, 2020   (0 Comments)
Posted by: Heather Miller

Citi Commercial Cards has launched an intelligent virtual agent (“IVA”) capability within its call centers in the United States leveraging technology from Interactions, a leading conversational AI company. The introduction of the IVA is part of Citi Commercial Cards' overall strategy to invest in technology that will provide a better digital servicing experience for its clients.

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