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Lynn Moreira, CPCPFeatured Member for February 2019

Purchasing Card Administrator, The Regional Municipality of Peel, Ontario, Canada

Lynn has close to 38 years of public sector procurement experience having worked for municipal governments including the City of Vaughan, the Region of Halton and the Region of Peel. For 23 of those years, she was responsible for procuring goods and services required by the various program areas  including health services, public works, police and social services, just to name a few. An opportunity arose about 15 years ago to work in a more administrative capacity where P-Card administration was only a very small part of her job responsibilities. Since then, our P-Card program has grown substantially and she is now the Purchasing Card administrator.   

1. What are you passionate about with your job?

am a great believer in communication and education. The last thing we want is for cardholders to feel uneasy about using their P-Cards. After all, we want the program to grow! Although cardholders and their supervisors are required to take mandatory e-Learning training, there are always questions. We offer small group training sessions to review key points regarding P-Card use and to provide staff with an opportunity to ask questions. The most important thing for me, however, is to build a rapport with staff so that they feel free to contact me or my associate to ask questions. In turn, they tend to use their P-Cards more and become more confidently.      


2. What are you most proud of about your job? 

I am proud of a few things. First, when I assumed P-Card Program responsibilities, the annual P-Card spend was somewhat flat, so we went to work on finding ways to augment P-Card use and increase the spend. Since 2008, we have managed to double our P-Card spend through a few initiatives such as increasing limits on P-Cards and implementing P-Card payment on contracts. The second thing I am most proud of is our customer service. We have been told by staff on many occasions that the P-Card team is so responsive and helpful. I know how important customer service is to me and want to ensure we provide that level of service to staff. It helps our cause to support our cardholders.

3. Lynn's current challenge:

Our current challenge is not having automation or technology in place to support growth initiatives. Our needs will eventually be addressed, but it will take time as other corporate initiatives are taking precedence. In the meantime, our processes and audits are very manual in nature because we are dealing with a paper-based system. Allocations are performed in our ERP system but the paper statement and receipts are manually routed for signing and sent for retention. As a result, we are spending much of our time chasing paperwork and our audits take more time. We look forward to the day when everything is online, and we can produce reports to detect non-compliance especially when we want to optimize P-Card use here at the Region of Peel.          

4. What are you passionate about outside of work?

The most important thing to me is family. I come from a large family and enjoy having gatherings to keep everyone connected. I am a foodie, so I love to research and test out new recipes. I am also an animal lover and am the proud parent of three adorable rescue cats.

5.  Fun fact: 

I am married to a wonderful man and we are blessed to have a son. I met my husband at a ski club dance. The funny thing is that neither one of us skis. We do, however, love to dance. We just celebrated our 25th wedding anniversary and my husband surprised me with a two-week trip to Italy. It was absolutely beautiful and so very memorable.  I also love to sing and joke that one day he’ll have to take me to the Alps so that I can test out my yodeling skills.   

Program details: 

We currently have 920 P-Cards issued to our cardholders and 191 Fuel Cards assigned to our ambulances. We also utilize Ghost Cards on some of our contracts. The P-Cards are used to pay for goods and services as well as travel, food and accommodation expenses. In 2018, we spent close to $19 million and our provider is the US Bank of Canada. Our program has grown year over year since 2008, and we expect that this trend will continue.   

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Event Calendar

4/15/2019 » 4/18/2019
2019 NAPCP Annual Commercial Card and Payment Conference - Miami

4/15/2019
2019 Full Day Pre-Conference Workshops: Travel Cards 101 and Pathway to an Effective P-Card Program

4/15/2019
2019 Pre-Conference Workshop: Travel Cards 101: Everything You Need to Know

4/15/2019
2019 Pre-Conference Workshop: Pathway to an Effective Purchasing Card Program for Beginners

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Certified Purchasing Card Professional Credential 
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