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NAPCP Featured Members


Terri Moreno,GTP, Travel Manager, Production Resource Group

Featured Member for August 2019

Terri has been working in the corporate travel industry since 2000. She began her career with Anaren, Inc., where she built their managed travel program from the ground up. Having recently joined Production Resource Group, she is currently in the process of integrating two recently merged companies’ travel, expense and card programs into one. This entails centralizing two policies, three travel management companies, four booking tools, two expense tools and two banks into one cohesive program. Her experience runs from end-to-end including vendor negotiations and relations, Sabre reservations and ticketing, Concur implementation and back-office administration, policy compliance, traveler satisfaction, T&E card administration and expense auditing. Terri is an active member of the Global Business Travel Association (GBTA), volunteers at its annual convention, serves on the Chapter Presidents’ Council, and is president of GBTA’s Upstate New York Chapter. She has been the recipient of the Concur Community Service Award, the GBTA CPC Business Travel Service Award and her GBTA’s Chapter Direct Member of the Year Award.

Terri is also a founding member of the NAPCP Travel Card Advisory Team. Over the course of the past year and a half, the team has developed a best practices series covering topics such as benefits of card mandate, the liability debate, managing delinquency and selecting billing and payment options.

What are you passionate about with your job?

At work I am passionate about serving our employeeswhether it is educating them in policy, giving them travel tips, or training them on our booking and expense tools.

What are you most proud of about your job?

I am most proud when I provide value to my Company. By accomplishing the task at handwhether it is increasing compliance, saving money or reducing burden on our employees. Then going a step further to exceed expectations...this is when I am most happy in my work.

Terri's current challenge:

Our card program is less than ideal, and we currently don’t have a data feed set up with our card provider into our expense tool. This is presenting quite a few challenges, and we are working to resolve them.

What are you passionate about outside of work?

Outside of work, I’m most passionate about neglected and abused animals...I wish I could rescue them all.

Fun fact: 

I love to travel, but I don’t like to fly.

What time (in the future or past) would you like to go to and why?

I don’t think I want to be in a different time. It would be nice to have some of the pleasantries of the past returnwhen it seemed that people were kinder to each other. But the past isn’t perfect. I like to reminisce about the past and look forward to the future.

Program details: 

Total 400+ cards. T&E cards are Individual Bill/Individual Pay with company liability. Our Ghost and Purchasing Cards are Central Bill/Company Pay. North America only, $17M in total spend.

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NAPCP Commercial Card Regional Forum, New York City, NY

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NAPCP Commercial Card Regional Forum, Grand Rapids, MI

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