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Lesley Lackore, CPCP – Featured Member for December 2018

Card Services Manager, Iowa State University 

Lesley Lackore serves as card services manager for procurement services at Iowa State University, with 18 years of experience in Purchasing Card program and procurement systems administration. Lesley is a graduate of ISU, earning a BLS with emphasis in business and communication. In 2006, she earned the designation of Certified Purchasing Card Professional (CPCP) from the NAPCP. A member of the NAPCP Higher Education Advisory Team, Lesley earned the NAPCP Community Champion Award in 2016 for her contributions in leading that team. As a speaker and facilitator at NAPCP national and regional meetings, the Cards and Payments on Campus conference, and regional meetings of the National Association of Educational Procurement, Lesley has presented on topics such as eProcurement, P-Card fraud and misuse, study abroad card programs, evaluation and focus groups, and effective communication. Read more about Lesley in the interview below:

1. What are you passionate about with your job?

The procurement process at a public institution of higher education with an emphasis on research can be daunting, and our card services team is ready to assist faculty, researchers and staff with our card programs, but also when a card is not the right choice. Maintaining a close working relationship with our cardholders and system reconcilers has allowed me to be their voice in management decision making. I have had the opportunity to influence both program and system programming decisions over the last 18 years, seeking input from our customers through various means including surveys, email feedback, and focus and pilot groups.

2. What are you most proud of about your job? 

Our card programs impact Iowa State faculty, staff and students close to 200,000 times a year–whether it’s pizza for a student event, a centrifuge for scientific research through eProcurement, or airline tickets for the athletic department. The customer service our card services team provides to campus is many employees’ day-to-day interaction with procurement services. Keeping our card programs and online systems up and running is job one.

3. Lesley's current challenge:

Iowa State’s implementation of Workday, set for go live in July 2019, is bringing not only systems changes to the university, but also policy changes affecting both procurement and travel. ISU will be implementing corporate-liability travel and expense cards and an ePayables program at the same time, which will require a realignment of commodities allowed on Purchasing Card to match Workday reconciliation processes.

4. What are you passionate about outside of work?

Outside of work, I am a passionate advocate for music education–I would not be able to do the job I do today without learning to perform in front of an audience. I believe singing is for everyone, and I am privileged to make that happen as the director of a small church choir and performing with a local concert choir. 

I also have a lot of cats.

5. Fun fact: 

I have performed with choirs at Carnegie Hall, the Moscow Conservatory, the Academy of Music in Philadelphia, and the Wolf Trap National Park for the Performing Arts outside of Washington, D.C.. As the tour manager for the Iowa State Singers on our trip to Poland and the USSR in 1989, I had to negotiate with the Soviet Consul to Poland in Warsaw to get a visa for one of our students!

Program details: 

  • Number of cards: ~4,000
  • Card Products: Purchasing Card, eProcurement Ghost Cards
    • Coming soon: Corporate Card, ePayables
  • Annual spend: >$72 million
  • Annual number of transactions: ~200,000
  • Year program was established: 1997

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