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Managing Delinquency

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Travel Card Advisory Team Presents Best Practices:

Managing Delinquency

Open to end-users in all sectors and providers



Effective delinquency management is critical for Travel Card programs. Between the hours spent by program managers chasing down travelers to submit their receipts and the rebate deduction that comes from severe delinquency, when not done effectively, cardholders can create some bad habits that quickly add up to a BIG problem for your organization! With holidays right around the corner, rogue spending may be on the rise so now is the time to make sure you have effective processes in place to manage delinquency. Whether you are looking for some new strategies to tackle this issue, or if you have some unique ideas to share on this topic, plan to attend this panel discussion for a lively and educational conversation. Key takeaways for this session are listed below.

  • identify common causes that lead to delinquency 
  • offer strategies for how to manage frequent offenders, including those who want to have their card revoked
  • provide techniques to limit delinquency 
  • discuss recommendations on effective escalation techniques
Target Audience
  • Procurement professionals who are looking to implement a Travel Card program, or want to evaluate their structure within their current program.
  • Commercial Card professionals interested in improving their program.
  • Treasury and/or other management interested in tightening up existing practices. 

About the Facilitators:

Jack Reynaert, Manager, Global Travel/Meetings, Financial Shared Services, Meritor, Inc.

Jack manages the Travel team that services all global operations in 19 countries. His team has fully integrated the travel bookings, vendor relations, expense tool direct management/technology interfaces, global corporate credit card, meetings management and corporate jet operations/sub-charters. Jack has been in the travel industry since 1977, managing Corporate travel for half his career at three companies; also working at: airlines, TMC, Rental Car and GDS. His current configuration is a P&L/Rent-a-Plate model, and is responsible for the strategic direction and overall management of the company’s worldwide travel program. Jack is a devoted NAPCP member and serves as chair on the Travel Card Advisory team.

Eric Grossman, CPCP, Regeneron Pharmaceuticals Inc.

Eric started his card career at Ernst & Young in July 2007 as a Purchasing Card program admin. During his eight years at EY, he also working on the Corporate Travel Card program. The Corporate Travel Card program was individual bill-individual pay with a large amount of delinquency. He worked with his manager to deploy a multifaceted risk management process to reduce delinquencies by more than 50 percent. Eric joined Regeneron Pharmaceuticals in July 2015 as the Corporate Card program administrator, managing the entire global card program, which consists of Travel, Purchasing and Declining Balance Meeting Cards.

Toni Waters, CPCP, FIS

Toni began her career with Metavante (now FIS) in 2001 in Milwaukee, Wisconsin. She held various roles including billing, accounts receivable, collections and finance. When Metavante was acquired by FIS, Toni began managing the Corporate Credit Card program. Over the last several years, Toni has had a number of significant accomplishments including RFPs, implementing new card programs, decommissioning old card programs and assisting with writing/enforcing FIS’ Global Travel Policy. She has expanded her global responsibilities for both card and expense, and has trained numerous employees on the expense reporting process. Toni has been a member of the NAPCP since 2010 and earned her CPCP credential in June 2014. In February 2016, Toni relocated from Milwaukee to FIS’ headquarters in Jacksonville, Florida. Today, Toni manages the global corporate credit card, Expense Reporting and Travel Reporting/Compliance teams. Her teams oversee administration of approximately 15,000 corporate credit cards in 20+ countries; audits/processes 100,000+ expense reports per year crossing 40+ countries; and provides travel reporting to executive management. She is proud to join the NAPCP Travel Advisory team.

What do you get?

Link to recorded webinar through the GoToWebinar tool.


The presentation is approximately 60 minutes in duration.

Original Presentation Date February 13, 2019
CPCP Points Viewing of this presentation will earn 0.25 points towards CPCP initial eligibility or recertification


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Event Calendar

4/15/2019 » 4/18/2019
2019 NAPCP Annual Commercial Card and Payment Conference - Miami

2019 Full Day Pre-Conference Workshops: Travel Cards 101 and Pathway to an Effective P-Card Program

2019 Pre-Conference Workshop: Travel Cards 101: Everything You Need to Know

2019 Pre-Conference Workshop: Pathway to an Effective Purchasing Card Program for Beginners

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